4 hours ago
Atlanta, GA, USAMid Level / Senior
H1B sponsor
Responsibilities
- Own 8–12 of Fullstory’s largest strategic customer accounts as their primary technical contact.
- Plan and execute Proofs of Value, defining success criteria, managing the technical project, and demonstrating ROI.
- Help customers use advanced Fullstory capabilities including Funnels, Journeys, Conversions, Data Destinations, and Mobile SDKs.
- Build and present Executive Business Reviews connecting product usage to business outcomes.
- Investigate and resolve browser, front-end code, SDK, API, web, and mobile issues, escalating to the appropriate internal teams when needed.
- Plan and run customer onsites, working sessions, events, technical evaluations, and add-on evaluations.
- Identify new use cases and expand Fullstory adoption across Product, UX, Engineering, and Digital Marketing teams.
- Partner with the Account Executive on renewal protection, expansion revenue, and a shared expansion quota.
- Use Claude, Gemini, and OpenAI to prepare for meetings, troubleshoot technical issues, and identify account risks.
Requirements
- 3–5 years of experience in a customer-facing technical role such as Technical Customer Success, Technical Account Management, Customer Solutions Engineering, Solutions Engineering, or Value Engineering.
- Experience working with enterprise or strategic accounts.
- Hands-on familiarity with browser DevTools, HTML, CSS, JavaScript, APIs, JSON, and SDK installations.
- Understanding of how iOS and Android applications are built, without requiring mobile development experience.
- Experience helping customers implement and derive value from a technical SaaS product such as an analytics, data, or developer platform.
- Experience owning or co-owning renewal or expansion targets, or interest in moving into a quota-associated role.
- Experience at a digital experience, product analytics, or similar SaaS company is preferred.
- Ability to communicate effectively with both technical stakeholders and executive audiences.
Benefits
- Hybrid work requiring at least one day per week in the Atlanta office, with candidates living within commuting distance.
- Up to 25% travel required.
- Flexible PTO, an annual company-wide closure, and federal holidays.
- Sponsored benefit packages for US-based employees and supplemental coverage options for international employees.
- Professional development programs and an annual learning subsidy for US and EMEA employees.
- Monthly productivity stipend for US and EMEA employees.
- Team off-sites and an annual full-company meet-up.
- Paid parental leave and bereavement leave, including miscarriage and pregnancy loss.
Tech Stack
Categories
Solutions Engineering
About Fullstory
Fullstory builds a behavioral data and digital experience analytics platform used by product, CX, and engineering teams to understand and improve web and mobile apps. Its SaaS suite combines session replay, heatmaps, funnels, and integrations to diagnose issues, optimize conversion, and support debugging and customer support workflows. Founded in 2014 and headquartered in Atlanta, the privately held company primarily serves large enterprises across ecommerce, finance, and software.