7 hours ago
Responsibilities
- Own deep technical scoping, qualification, and demo strategy for the most complex enterprise opportunities.
- Resolve product and integration escalations end-to-end using technical context and reproduction steps.
- Partner with Engineering and Product to surface tooling gaps, submit robust bug reports, and influence the roadmap.
- Architect and validate API and integration solutions across payroll, accounting, time tracking, GL mapping, and third-party systems.
- Own delivery paths for scoped builds, including resource coordination, timelines, and customer commitments.
- Act as the Solutions Engineering partner in premium and large-opportunity management.
- Coach, mentor, and train Solutions Engineers on technical deal strategy and complex customer handling.
Requirements
- Bachelor's degree or 7+ years of relevant experience in a comparable senior technical, solutions architecture, or implementation role.
- Deep fluency in Salesforce or a comparable CRM and Gusto's integration stack.
- Experience diagnosing root causes across multiple systems and resolving ambiguous technical or API problems.
- Track record designing and implementing complex, integration-heavy solutions for enterprise customers.
- Ability to work directly with Engineering and Product as a technical point of contact and write actionable bug reports.
- Demonstrated mentorship and ability to set technical standards for a broader team.
- Payroll certification is a bonus qualification.
- API-based or integration-heavy product demo and solution architecture experience is preferred.
- Payroll, tax, compliance, accounting-firm, reseller, partner-channel, Excel, Google Sheets, or SQL experience is preferred.
Benefits
- Competitive base pay, benefits, and equity in the form of RSUs are provided to full-time employees.
- Employees based in Denver, San Francisco, or New York work from the office approximately 2–3 days per week or more depending on the role.
- Approved remote and non-office work requires a secure, reliable, and consistent internet connection.
- The role supports remote work from approved locations and requires regular, predictable attendance.
Tech Stack
Categories
Solutions Engineering
About Gusto
Gusto builds cloud software that handles payroll, benefits, HR, and compliance for small businesses in the U.S., sold as a subscription with integrated services. Its platform runs payroll, files taxes, administers health insurance and 401(k)s, and offers tools for onboarding and time tracking. Founded in 2011 and headquartered in San Francisco, the privately held company says it serves 500,000+ small businesses nationwide.