2 months ago
Tempe, AZ, USAMid Level
H1B sponsor
Responsibilities
- Design and implement ServiceNow solutions across ITSM, CSM, FSM, ITOM, HAM, and SAM.
- Configure incident, change, problem, request, customer service, field service, asset management, and CMDB processes.
- Build Service Catalog, Service Portal, Employee Center, Virtual Agent, Flow Designer, Integration Hub, and custom App Engine applications.
- Develop server-side logic, Script Includes, Business Rules, client scripts, UI policies, ACLs, and REST/SOAP integrations.
- Deliver ITOM capabilities including Discovery, Service Mapping, Event Management, CMDB health, and MID Server operations.
- Manage hardware and software asset lifecycles, reconciliation, procurement integration, and license compliance.
- Own release management, update sets, Application Repository promotions, instance cloning, upgrades, patching, regression testing, and skip-list remediation.
- Perform platform administration, document architectures, create user training, troubleshoot issues, and uphold development and governance standards.
Requirements
- At least 3 years of hands-on ServiceNow development, architecture, and delivery experience across ITSM, CSM, FSM, ITOM, and HAM, including scoped applications and AI-enabled workflows.
- ServiceNow certifications including CSA, CAD, CIS-ITSM, and CIS-CSM; CIS-Discovery or CIS-Hardware Asset Management certification is preferred.
- Practical FSM experience with dispatching, scheduling, mobile workforce automation, Dynamic Scheduling, optimization, and territory planning.
- Strong experience with Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub, REST/SOAP, and Scripted REST APIs.
- Experience designing Virtual Agent topics and NLU flows and applying AI or Now Assist to service operations.
- Ability to lead solution design workshops, translate requirements into scalable architectures, and manage the SDLC in Agile delivery.
- Expertise in ITOM, Discovery, CMDB design, CSDM, data modeling, and platform performance optimization.
- Hands-on CSM implementation, Service Catalog development, Service Portal and Employee Center experiences, App Engine development, MID Server operations, application lifecycle management, and HAM.
Benefits
- Full-time salaried position with medical, dental, vision, and 401(k) company match benefits.
- Perks include student loan payments, vehicle discounts, pet benefits, and a wellness program.
- Opportunities to expand skills, share knowledge, receive promotions from within, and develop rapidly.
- 100% onsite work Monday through Friday.
- Employment is contingent on passing a background check, and the role is eligible for visa sponsorship.
Tech Stack
SOAP
Categories
About Carvana
Carvana operates an e-commerce platform for buying, financing, and selling used vehicles directly to U.S. consumers. Customers browse nationwide inventory, complete purchases online, and receive home delivery or pick up from automated car vending machines, with a 7-day return policy. Founded in 2012 and headquartered in Tempe, Arizona, Carvana is a publicly traded company on the NYSE (CVNA).