Software Technical Account Manager (Fusus) - Tucson
Axon
22 days ago
Phoenix, AZ, USA
Mid Level / Senior
H1B Sponsor
Responsibilities
- Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues.
- Collaborate with deployment teams to design, configure, test, and implement Axon Fusus.
- Respond quickly to critical technical issues, acting as a crisis manager to restore functionality.
- Represent agency needs and feedback internally at Axon to influence product development.
- Guide agencies through change management processes to optimize software usage.
- Work closely with cross-functional teams to ensure a seamless customer experience.
- Utilize tools to build custom dashboards, manage data integrations, and support reporting needs.
- Provide advanced training and documentation to agency staff on Axon’s products.
- Work onsite with customers to resolve technical issues and provide training.
Requirements
- Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- 4+ years of experience in a technical account management or similar customer-facing role.
- Demonstrated experience in deploying SaaS solutions, including configuring and troubleshooting software.
- Proven ability to build and maintain relationships with diverse stakeholders.
- Experience working with cross-functional teams to deliver high-quality support.
- Strong skills in root cause analysis and troubleshooting using tools like Splunk and JIRA.
- Advanced knowledge of Windows OS, networking, cloud solutions, and virtualization.
- Experience with data management and reporting tools like Microsoft Power BI and SQL Server.
- Willingness to work onsite with customers and be available outside of normal business hours.
- Ability to pass a Criminal Justice Information Services (CJIS) background check.
- Experience building custom dashboards and using advanced analytics tools.
- Previous experience supporting or working with public safety or law enforcement agencies.
- Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is desirable.
Benefits
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
- Learning & Development programs.
Tech Stack
Microsoft SQL ServerSplunkWindows
Categories
Data EngineeringData Science