about 4 hours ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
H1B Sponsor
Base Salary
$160k - $200k/yr
Responsibilities
- Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance.
- Design and build integrations between customer systems and Pallet’s AI platform.
- Debug production failures across distributed systems, authentication layers, data pipelines, and third-party services.
- Work onsite with customers to diagnose issues, ship fixes, and drive successful launches.
- Own customer deployments end-to-end, from technical discovery through production stability.
- Make pragmatic engineering tradeoffs under real-world constraints and tight timelines.
- Identify recurring implementation patterns and turn them into reusable product capabilities.
- Partner closely with engineering and product teams to shape the roadmap based on customer needs.
Requirements
- 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
- Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
- Proven ability to debug complex systems in production.
- Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
- Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
- Experience working directly with customers is a strong plus.
Benefits
- Health, Vision, and Dental benefits.
- Flexible PTO.
- Life Insurance and Accidental Insurance.
- Short-Term Disability Coverage.
- Generous salary and equity for all staff.
- 401k option to help you save for the future.
- Yearly learning and development stipend.
- Commuter benefits for Bay Area employees.
- Uber ride stipend for late office work.
- Remote office home stipend.
- Daily catered lunches.
- Onboarding trip to San Francisco HQ for remote workers.
- Monthly happy hours.
- Annual Company Offsites.