1 day ago
Hyderābād, IndiaMid Level
Responsibilities
- Investigate customer performance problems, recommend and prioritize remediation, and evaluate remediation effectiveness.
- Provide feedback on product design and drive initiatives that improve service reliability, availability, scalability, and performance.
- Develop monitoring, alerts, automation initiatives, and automated scripts and tools for service monitoring.
- Work with Technical Account Managers, program teams, and engineering teams to understand, prioritize, and resolve customer and service-impacting issues.
- Reproduce and test customer issues in the lab.
- Create and present performance reports to technical and management stakeholders.
- Participate in on-call rotations.
Requirements
- At least 2 years of experience troubleshooting and triaging technical issues in a fast-paced customer-support environment.
- At least 2 years of experience in Network Operations or Product Support.
- Advanced knowledge of modern programming languages, especially Python.
- Strong networking knowledge, including TCP/IP, IPsec, VPN, NAT, routing protocols, and AAA.
- Experience with data analytics tools such as Splunk and Kibana.
- Bachelor’s degree in electrical engineering, computer science, or computer engineering.
- Ability to understand complex systems, prioritize effectively, work with ambiguity, adapt, and deliver high-quality results.
- Up to 10% travel.
- Preferred experience includes data analysis and trending, telecom or wireless network operations, DevOps/SRE workflows, Satcom technology, GCP, AWS, and BigQuery.
Benefits
- Up to 10% travel is required.
- Participation in an on-call rotation is required.
Tech Stack
Categories
Site Reliability
About Viasat
Viasat builds and operates satellite networks that provide internet connectivity and secure SATCOM services for consumers, airlines, enterprises, and governments. Its business spans residential satellite internet, in-flight Wi‑Fi for commercial aviation, managed bandwidth, terminals, and defense-grade communications and encryption products. Founded in 1986 and headquartered in Carlsbad, California, Viasat is a NASDAQ‑listed company that expanded its global footprint by acquiring Inmarsat in 2023.