7 days ago
Base Salary
$147k - $259k/yr
Responsibilities
- Build modern integration solutions using web UI frameworks, REST APIs, and cloud services.
- Develop and maintain full-stack integrations with CRM systems, telephony providers, and third-party services.
- Design, review, deploy, automate, and operate scalable AWS-based services and infrastructure.
- Write automated unit, integration, and end-to-end tests and contribute to continuous operations automation.
- Improve system reliability, scalability, performance, monitoring, alerting, and incident response.
- Participate in on-call rotations and troubleshoot production incidents.
- Partner with product, engineering, security, and operations teams on reliable customer-facing capabilities.
- Lead technical design and code reviews, mentor peers, share best practices, and help other teams resolve platform issues.
- Experiment with modern technologies and AI-assisted development workflows while maintaining engineering quality.
Requirements
- Bachelor's or Master's degree in Computer Science or a related discipline.
- At least 8 years of software engineering experience with demonstrated technical leadership and cross-team impact.
- Strong understanding of modern web UI frameworks, REST API architectures, cloud-native or microservice-based applications, algorithms, data structures, and distributed systems.
- Hands-on experience with Salesforce, ServiceNow, or an equivalent CRM platform.
- Hands-on experience with CRM APIs such as Apex, Lightning, or NestJS.
- Full-stack development experience across front-end and back-end systems.
- Proficiency in at least two modern JavaScript frameworks, such as React, Vue, or Svelte.
- Experience with NestJS or equivalent Node.js backend frameworks for RESTful API services.
- Experience with event-driven and service-oriented architectures such as Kafka, Kinesis, or SQS.
- Understanding of OAuth 2.0, PKCE authentication, WebRTC, and cross-origin communication patterns including iFrame and PostMessage.
- Hands-on experience with automated testing, continuous integration, and continuous deployment practices.
- Strong problem-solving skills and the ability to translate complex problems into practical solutions.
- Self-starter who is pragmatic, action-oriented, and growth-minded.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible work schedules and work-from-home opportunities.
- Development, career growth, mentorship, learning, leadership development, and education support.
- Open Time Off, 10 paid holidays, paid volunteer time, and August Free Fridays.
- 401(k) matching program.
- Adoption assistance and fertility treatments.
- Well-being resources and regionally tailored programs for employees and their families.
Tech Stack
Categories
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.