2 months ago
Base Salary
$117k - $175k/yr
Responsibilities
- Conduct stakeholder research across pre-sales and post-sales GTM motions and translate findings into a prioritized problem backlog.
- Build and refine AI agents, contributing to system architecture, retrieval logic, output calibration, and working solutions for real workflows.
- Stay embedded in pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions.
- Own system reliability and quality by monitoring adoption, diagnosing output failures, and continuously tuning released systems.
- Validate field signals, structure deal and customer patterns, and contribute to a shared knowledge hub that improves agent outputs.
- Identify reusable patterns and scale successful solutions across account scenarios, customer segments, and deal stages.
- Partner with Growth Engineering, PMM, Solutions Consulting, Pricing, Customer Success, and leadership to drive adoption and business impact.
- Help define the operating playbook for Braze’s emerging Applied AI function.
Requirements
- 6+ years of professional experience in a GTM role with direct commercial-motion involvement, such as Solutions Consulting, Solutions Architecture, Account Executive, Sales Leadership, or GTM strategy at a B2B SaaS company.
- Hands-on experience building AI-powered tools, agents, automations, or workflows that changed real work processes.
- Technical fluency in integration architecture, system-level agent-output evaluation, prompt design, retrieval logic, and data workflows, including Python and API integrations.
- Strong understanding of enterprise sales workflows, deal stages, and the operating realities of AEs, SCs, BDRs, sales leadership, Customer Success, and business value teams.
- Experience with executive-level customer engagement and sufficient field credibility to influence enterprise opportunities or executive business reviews.
- Track record of taking solutions from problem identification through field adoption rather than handing them off after development.
- Ability to balance multiple workstreams involving field engagement, system building, and continuous refinement.
- Highly autonomous, self-directed senior individual-contributor operating style.
- Product Management background or equivalent experience shipping products that people use.
- Experience in Solutions Consulting, Solutions Engineering, or field architecture within enterprise SaaS.
- Proficiency with AI development tools and platforms such as Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Familiarity with enterprise SaaS technologies such as Salesforce, Gong, Slack, and Snowflake.
- Experience scaling internal tools or systems beyond an immediate team.
- Analytical ability to evaluate deal data, diagnose output failures, and build data-driven recommendation systems.
Benefits
- U.S. base pay range is $117,000-$175,000 per year; equity and other compensation may also be included, while OTE is listed separately.
- Comprehensive benefits may include medical, dental, vision, life, and disability coverage.
- Retirement and Employee Stock Purchase Plans are available.
- Flexible paid time off is offered.
- Family services include fertility benefits and equal paid parental leave.
- Professional development includes formal career pathing, learning platforms, and a yearly learning stipend.
- Hybrid ways of working and a curated in-office employee experience are offered.
- Employees can participate in Volunteer Week, donation matching, and Employee Resource Groups.
- Braze provides a collaborative culture recognized as a Great Place to Work®.
Tech Stack
PythonSnowflake
Categories
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.