Staff Platform Engineer
Citizen Health5 months ago
Responsibilities
- Set the technical direction and architecture for the agentic AI platform, including long-running sessions, real-time WhatsApp delivery, and autonomous browser, phone, and API tool execution.
- Own cloud infrastructure, deployment systems, infrastructure-as-code, and platform engineering practices end to end.
- Define SLOs, build observability, lead incident response, maintain on-call practices, and drive post-mortem improvements.
- Own the CI/CD and developer experience, reducing deployment friction and enabling frequent production releases.
- Optimize AI inference costs, model serving, GPU and compute capacity, and vendor economics with AI engineering.
- Maintain HIPAA, SOC 2, and related compliance controls while protecting patient data and containing the risks of agent tool use.
- Partner with Product, AI/ML, Data, Security, and Legal teams to prioritize platform work and mentor engineers across the organization.
- Build the platform engineering function from the ground up and eventually grow the team.
Requirements
- 8+ years of software or infrastructure engineering experience and 4+ years in a senior IC or technical leadership role on a Platform, SRE, or DevOps team.
- Deep production experience with a major cloud provider such as AWS, GCP, or Azure.
- Hands-on experience with Kubernetes, infrastructure-as-code such as Terraform or Pulumi, and CI/CD tools such as GitHub Actions, ArgoCD, or Spinnaker.
- Strong programming ability in at least one of Go, Python, or TypeScript.
- Experience scaling production infrastructure through a significant growth inflection, such as 10x user growth, a new product surface, or an architectural migration.
- Experience designing for high availability, zero-downtime releases, and graceful degradation in regulated or data-intensive environments.
- Strong security fundamentals covering IAM, secrets management, network segmentation, vulnerability management, and supply-chain security.
- Experience owning infrastructure broadly in an early-stage or high-growth startup.
- Excellent written and verbal communication skills.
- Preferred experience supporting AI/ML workloads, including model serving, inference optimization, GPU infrastructure, vector databases, or large-scale data pipelines.
- Preferred familiarity with agentic AI systems, multi-agent orchestration, long-running autonomous workflows, and messaging infrastructure at scale.
- Preferred background in regulated domains and familiarity with HIPAA, SOC 2, HITRUST, FedRAMP, FHIR, or HL7.
- Preferred experience growing a Platform or SRE function from generalists into a specialized team.
Benefits
- Competitive salary plus equity (amount not specified)
- Comprehensive health, dental, and vision insurance
- Unlimited paid time off and 12 weeks of paid parental leave
- Flexible remote-first work environment
- Work from anywhere for 30 days per year
- Company offsites
Tech Stack
Categories
About Citizen Health
Citizen Health builds a health data platform for people with rare and complex conditions, enabling individuals to aggregate, control, and share medical records with caregivers, providers, and researchers. The company partners with biopharma and patient advocacy organizations to support research and help bring therapies to patients faster. Founded in 2023 and headquartered in San Francisco, it is a privately held company.