4 days ago
Singapore (city not specified)Senior
Responsibilities
- Own end-to-end technical pre-sales for AI inbound and outbound calling, voice agents, and contact center opportunities.
- Lead customer discovery, solution architecture, sizing, cost modeling, RFP responses, proof-of-concepts, and go-live activities.
- Design production-grade voice agent architectures incorporating conversational AI, telephony, ASR, LLMs, TTS, MCP or tool calling, and enterprise integrations.
- Build and demonstrate live voice agents using Agent Studio, APIs, and SDKs for use cases such as collections, telesales, KYC, customer service, tutoring, and in-game NPCs.
- Design for low latency, interruption handling, human-agent handoff, quality assurance, and multilingual or code-switched conversations.
- Bring Southeast Asia customer, regulatory, carrier, language-quality, and competitive insights to the product roadmap.
- Speak at industry events, run workshops and hackathons, and enable regional partners, systems integrators, and ISVs.
- Support RTC, Chat, and live-streaming opportunities across social, gaming, education, and fintech.
Requirements
- 5+ years of experience in solutions architecture, pre-sales, or technical consulting.
- 2+ years of hands-on experience with voice AI, conversational AI, AI outbound calling, or CCaaS/CPaaS solutions.
- Understanding of streaming ASR, LLM orchestration and prompting, streaming TTS, VAD, interruption handling, and end-to-end latency tuning.
- Working knowledge of SIP, SIP trunks, PSTN, codecs, IVR, and predictive or automated outbound dialer modes.
- Ability to build demos in Python or Node.js and integrate REST APIs and webhooks.
- Professional fluency in English and Mandarin for collaboration with headquarters product and R&D teams in China.
- Bachelor’s degree or above in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.
- Experience with voice AI deployments in banking, fintech, lending, telecommunications, insurance, or e-commerce in Southeast Asia is preferred.
- Experience with WebRTC/RTC, live streaming, or public cloud platforms is preferred.
- Background at a voice AI vendor, CCaaS/CPaaS provider, or cloud provider is preferred.
Tech Stack
Categories
Solutions Engineering
About Tencent
Tencent builds consumer internet platforms and digital content, best known for WeChat and QQ messaging/social apps, and operates payments, advertising, cloud, and enterprise services. Founded in 1998 and headquartered in Shenzhen, it is a public company listed in Hong Kong and a major global video game publisher and investor, including full ownership of Riot Games.