4 hours ago
Remote, APACSenior
Responsibilities
- Own a portfolio of APAC enterprise customers as their primary technical point of contact.
- Lead end-to-end enterprise implementations, including plans, milestones, risk management, configuration, testing, stakeholder coordination, and launch readiness.
- Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues.
- Translate customer business, security, and compliance requirements into scalable solutions.
- Monitor customer health, usage, renewal risk, and expansion opportunities with Customer Success.
- Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.
- Deliver training, workshops, QBR technical insights, documentation, and self-service guidance.
- Diagnose issues, document platform behavior, and provide technical remediations to reduce engineering escalations.
- Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.
- Share APAC customer trends and best practices through enablement and technical documentation.
Requirements
- 8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Implementation Manager, Customer Success Engineer, or similar B2B SaaS role.
- Demonstrated success leading complex, end-to-end enterprise implementations.
- Customer-facing experience with strong written and verbal communication, presentation, training, and debugging skills for technical and executive audiences.
- 5+ years of experience in security, compliance, GRC, or a related field is preferred.
- Hands-on experience with AI-powered tools or platforms, ideally in compliance or GRC workflows.
- Experience with AWS, GCP, or Azure; REST APIs and JSON; and scripting or development using JavaScript, TypeScript, React, Python, Bash, Shell, or Unix.
- Experience partnering with Sales, Sales Engineering, Customer Success, Product, Engineering, QA, and Security teams.
- Based in or able to work hours aligned with APAC; English fluency is required and additional regional languages are a plus.
- Familiarity with APAC regulatory, data residency, or market requirements is a plus.
Benefits
- Stock equity and an employee ownership opportunity.
- Up to 100% employer-paid medical premiums for employees and dependents.
- Pension plan with a 5% employee contribution and 4% employer contribution through the EOR.
- Paid parental leave after six months, plus Kindbody fertility and family-building benefits and leave specialists.
- Annual professional and personal development stipends and internal learning opportunities.
- Flexible vacation policy, paid holidays, and other time-off benefits.
- APAC-aligned work schedule requiring availability from 8:00 a.m. local time.
- The expected OTE range is AUD $270,300–AUD $318,000; this is total compensation rather than stated base pay.
Categories
Solutions Engineering
About Drata
Drata builds a trust management platform that automates security compliance, risk, and audit readiness across frameworks like SOC 2, ISO 27001, HIPAA, and PCI DSS. Delivered as SaaS, it connects to cloud and business systems to monitor controls, manage GRC workflows, and streamline security reviews for thousands of organizations. Founded in 2020 and privately held, Drata is headquartered in San Francisco, California.