2 months ago
Bengaluru, IndiaMid Level
Responsibilities
- Design, build, and configure applications to meet business process and application requirements.
- Gather and analyze business requirements with cross-functional teams and translate them into technical specifications.
- Integrate contact center solutions into existing business workflows.
- Troubleshoot and resolve technical issues affecting application performance and reliability.
- Work independently, contribute as a subject matter expert, and participate in team discussions.
- Support junior team members by sharing knowledge and guidance on best practices.
- Document application configurations and development processes.
- Apply testing and quality assurance practices to ensure application robustness.
Requirements
- At least 3 years of experience in Contact Center Technology Implementation.
- Proficiency in Contact Center Technology Implementation.
- Experience integrating contact center solutions into existing business workflows.
- Strong understanding of application design principles and software configuration techniques.
- Ability to analyze complex business processes and translate them into technical specifications.
- Familiarity with testing and quality assurance practices.
- Effective communication skills for collaboration with technical and non-technical stakeholders.
- 15 years of full-time education.
Benefits
- The position is based at the company's Gurugram office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.