7 days ago
Responsibilities
- Design, develop, and maintain agentic AI systems for conversational interfaces.
- Build and optimize scalable ML pipelines for real-time and asynchronous interactions.
- Develop and integrate LLM-powered agents supporting multi-turn reasoning and task execution.
- Productionize models and services with APIs, microservices, observability, and reliability capabilities.
- Collaborate with research and product teams to turn prototypes into robust, scalable solutions.
- Implement performance, scalability, security, and software quality best practices.
- Write maintainable code and tests, review code, mentor peers, and stay current with LLM and conversational AI advances.
Requirements
- Require 4+ years of professional software or ML experience.
- Require strong proficiency in Python; Java experience is a plus.
- Require a strong foundation in software engineering and system design.
- Require experience with AWS or equivalent cloud services.
- Require proven ability to build and operate APIs and microservices at scale.
- Prefer hands-on experience with GPT, Claude, Mistral, fine-tuning, RAG, and prompt engineering.
- Prefer experience with LangChain, Bedrock, OpenAI tools or function calling, PyTorch, TensorFlow, Pinecone, Weaviate, and FAISS.
- Prefer experience building real-time AI applications such as chatbots, voice applications, copilots, multi-agent systems, or autonomous reasoning systems.
- Require strong problem-solving, communication, and collaboration skills.
Benefits
- Onsite work in the Galway office two to three days per week with flexible work options.
- Career development and growth opportunities, including continuous learning, mentoring, leadership development, and education support.
- Competitive employer-supported pension scheme.
- Annual bonus program.
- Private health insurance, dental plan, wellness support, income protection, life assurance, and financial planning resources.
- Paid maternity and paternity leave and other family-friendly leave options.
- Paid volunteer time, August Free Fridays, and well-being resources.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.