ServiceNow Developer
Intermedia Intelligent Communications3 months ago
Remote, PortugalMid Level / Senior
Responsibilities
- Design, develop, configure, maintain, and support ServiceNow applications, modules, forms, flows, business rules, scripts, notifications, and catalog items.
- Build workflow automations using Flow Designer, IntegrationHub, approvals, catalog workflows, and related automation capabilities.
- Support and enhance ITSM and enterprise service management processes, including Incident, Problem, Change, Request, Knowledge, Asset, and Configuration Management.
- Develop, maintain, and troubleshoot enterprise integrations using REST/SOAP APIs, MID Server, import sets, transform maps, and scheduled jobs.
- Participate in testing, code review, deployment, release management, post-release validation, and platform upgrade readiness.
- Implement role-based access controls, ACLs, data policies, audit practices, secure development standards, and compliance controls.
- Troubleshoot ServiceNow defects, performance issues, workflow failures, integration errors, and user-impacting incidents; perform root cause analysis and implement durable fixes.
- Maintain technical documentation, solution designs, support runbooks, configuration notes, and user guidance.
- Partner with process owners, business analysts, administrators, end users, and business stakeholders to translate requirements into maintainable solutions.
- Evaluate and apply ServiceNow AI, automation, and virtual agent capabilities within approved guardrails.
Requirements
- 3–6 years of progressive experience developing, administering, or supporting ServiceNow in an enterprise environment.
- Demonstrated success delivering ServiceNow enhancements from requirements through production deployment.
- Experience in ITSM, enterprise service management, or business workflow automation environments.
- Strong hands-on experience with ServiceNow configuration and development, including forms, lists, tables, business rules, client scripts, UI policies, script includes, notifications, catalog items, and Flow Designer.
- Proficiency with JavaScript and ServiceNow scripting concepts, with familiarity with HTML, CSS, APIs, and web application fundamentals.
- Experience with ServiceNow ITSM processes; exposure to CMDB, Discovery, Service Catalog, Knowledge, Asset, or Change Management is preferred.
- Experience building and troubleshooting integrations using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled data loads.
- Understanding of ServiceNow security concepts, including roles, groups, ACLs, data policies, and secure development practices.
- Familiarity with ServiceNow release management, update sets, application repository and source control concepts, testing practices, and platform upgrade readiness.
- Strong communication, collaboration, problem-solving, documentation, and stakeholder-partnership skills.