6 months ago
Taipei, TaiwanStaff+
Responsibilities
- Deploy with customers globally, approximately 50% of the time, to support software integration and development.
- Develop AI and autonomy applications using Shield AI’s enterprise software development kit.
- Provide technical support and training on Hivemind and assist customers with software and API integration issues.
- Support pre-sales activities such as demos, conferences, and customer immersions, as well as post-sales deployment and integration.
- Create and maintain technical documentation and training materials.
- Collaborate with product engineering to address customer feedback and improve products.
- Provide technical leadership across engagements and drive execution across cross-functional teams.
Requirements
- Bachelor’s degree in engineering, computer science, or a related field plus 7+ years of industry experience, or a master’s degree in one of these fields plus 5+ years of industry experience.
- Strong technical background in software engineering.
- Strong proficiency writing modern C++ code.
- Excellent problem-solving, analytical, communication, and interpersonal skills.
- Preferred qualifications include defense, aviation, or robotics industry experience; prior customer-facing solutions, applications, or sales engineering experience; experience in a fast-paced startup-like environment; and an advanced technical degree, especially in robotics or autonomy.
Benefits
- The role involves approximately 50% travel, including frequent international trips that may last multiple weeks.
- International teammates receive a comprehensive total rewards package aligned with their country office location; compensation and benefits details are available from the talent acquisition partner.
Tech Stack
Categories
Solutions Engineering
About Shield AI
Shield AI builds autonomous systems for military and national security customers, combining its Hivemind autonomy software with V-BAT and X-BAT unmanned aircraft and Aechelon simulation technologies. The privately held company sells hardware, software, and related services to U.S. and allied defense agencies. Founded in 2015 and headquartered in San Diego, it operates across the U.S., Europe, the Middle East, and Asia-Pacific, and its technology is used in operational deployments.