Demo Developer & Lead — ITSM / ITOM
ServiceNow5 hours ago
Base Salary
$138k - $241k/yr
Responsibilities
- Own the end-to-end ITSM and ITOM demo portfolio for keynotes, events, launches, executive briefings, and field-ready derivatives.
- Develop ServiceNow demo scenarios involving ITSM, ITOM, Now Assist, AI Agents, Service Operations Workspace, Discovery, Service Mapping, Event Management, AIOps, CMDB, Cloud Management, and related integrations.
- Translate product marketing and release messaging into persona-driven demo scripts, click paths, environments, seeded data, talk tracks, and demo guides.
- Maintain stable, release-current demo instances, data, and integrations, including setup, cloning, upgrades, and ongoing maintenance.
- Serve as the primary IT demo expert for Marketing, Events, Analyst Relations, and Sales enablement, scoping requests and managing expectations.
- Partner with product management and engineering on pre-release features and provide feedback from demo development.
- Collaborate with designers and video producers on UI polish, motion, and recorded demos; present live and coach presenters.
- Contribute AI-assisted development workflows, shared demo frameworks, reusable components, and documentation.
Requirements
- 5+ years of hands-on ServiceNow development experience with deep ITSM and ITOM product knowledge.
- Strong ServiceNow scripting and platform experience with Business Rules, Script Includes, Flow Designer, UI Builder, Workspaces, Service Portal, REST integrations, Transform Maps, scoped application development, and instance management.
- Experience building or supporting demo environments, sandboxes, or lab instances, including provisioning, cloning, and large-scale data seeding.
- Ability to turn marketing messages into persona-driven narratives for non-technical audiences.
- Strong communication and live presentation skills with product, marketing, and executive stakeholders.
- Ability to independently manage a backlog across multiple concurrent events and identify risks early.
- Experience with Now Assist, AI Agents, AI Control Tower demos, Now Assist Skill Kit, or agentic workflow configuration is preferred.
- ITOM experience in Discovery, Service Mapping, Event Management, AIOps, or Cloud Cost Management is preferred.
- HTML, CSS, JavaScript, React, or AngularJS experience for mockups, custom widgets, and demo polish is preferred.
- Experience with Claude Code, MCP servers, or other AI-assisted development workflows is preferred.
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, or CIS-Discovery/Event Management, or equivalent experience, are preferred.
- Prior experience on a demo, solution consulting, or product marketing team is preferred.
Benefits
- Base pay is listed at $137,700 - $241,000, with equity when applicable, variable/incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role is a regular employee position with a flexible or remote work persona in North America and Canada.
- Work arrangements may be flexible, remote, or office-based depending on the assigned work persona and location.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.