4 days ago
Remote, IrelandSenior
Responsibilities
- Own end-to-end architecture for scalable, secure, resilient, and operationally ready AI-powered customer experience programs.
- Design integrations across Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies.
- Lead customer architecture workshops and technical design sessions, guiding decisions and trade-offs.
- Drive technical governance and ensure implementations align with approved architectures and standards.
- Design solutions involving virtual agents, agent copilots, knowledge systems, workflow automation, analytics, and responsible AI.
- Advise enterprise architects, IT leaders, platform owners, and delivery teams on technical direction.
- Mentor consultants and develop reusable reference architectures, technical standards, and best practices.
Requirements
- Significant experience designing and delivering enterprise solution architectures for complex customer programs.
- Strong hands-on experience with Genesys Cloud, including its architecture, integrations, and enterprise deployment patterns.
- Strong background in AI solutions, cloud architecture, APIs, enterprise integrations, data platforms, and automation.
- Expertise designing scalable, secure, resilient, and operationally supportable solutions.
- Strong understanding of conversational AI, virtual agents, agent assistance, knowledge systems, and responsible AI.
- Experience leading architecture discussions with enterprise architects, IT leaders, and senior technical stakeholders.
- Strong consulting, stakeholder management, technical leadership, and mentoring capabilities.
- Preferred experience includes integrating Genesys Cloud with AI services, enterprise applications, data platforms, and third-party technologies.
- Professional services, enterprise consulting, reference architecture, reusable technical asset, architectural standards, and complex enterprise presales experience are preferred.
Benefits
- Flexible-first working culture with flexible ways of working.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
- Interview process typically includes no more than five interviews, with application review by a person.
Categories
Solutions Engineering
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.