9 hours ago
Remote, United KingdomMid Level / Senior
Responsibilities
- Qualify customer requirements and scope tailored payment solutions with Account Executives and Channel Account Managers.
- Evaluate customer-specific requests, identify technical challenges, and recommend viable solutions or product extensions.
- Create solution designs, use-case documentation, onboarding plans, architectural diagrams, system workflows, and configuration recommendations.
- Support customer onboarding, technical enablement, training, demonstrations, and responses to technical platform questions.
- Support Sales with RFP responses and coordinate with Product, Engineering, and Security teams.
- Track customer feedback and product enhancement requests and relay feature gaps and usability insights to Product.
- Maintain knowledge of product updates, release notes, and roadmap discussions while supporting acquiring partners and representing NMI at industry events.
Requirements
- 3–5 years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, or Technical Account Management.
- Experience in FinTech or SaaS is preferred.
- Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring.
- Experience with unattended payment environments such as parking, transit, EV charging, vending, kiosks, or self-service channels.
- Familiarity with unattended-specific integration, hardware/device, and compliance considerations.
- Demonstrated experience creating solution design documents or technical scoping materials.
- Ability to collaborate across technical and non-technical teams and communicate effectively with varied audiences.
- Strong presentation, demonstration, communication, and documentation skills.
Benefits
- Annual bonus scheme dependent on individual and company performance.
- Annual salary of £45,000–£60,000 GBP.
- 25 days of holiday plus bank holidays and additional service-based leave up to 30 days.
- Workplace pension scheme and private medical insurance after 30 days of employment.
- Remote-first culture with flexible working hours, 7-hour days, and a 35-hour work week.
- Family-friendly policies, including enhanced maternity and paternity pay and shared parental leave.
- Allocated company training budget, Bike2Work Scheme, Employee Assistance Programme, wellbeing support, employee referral scheme, and Bonusly colleague rewards.
- UK-based remote role.
Categories
Solutions Engineering
