2 months ago
Responsibilities
- Assess the existing technology landscape supporting aftersales and servicing operations.
- Analyze application portfolios covering ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
- Document end-to-end system interactions across repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
- Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
- Assess representations of products, components, service history, warranty information, and repair events across systems and data models.
- Analyze traceability requirements for serialized products, replacement parts, and repair activities.
- Conduct architecture reviews covering scalability, resilience, maintainability, security, and operational supportability.
- Evaluate architecture maturity, integration patterns, data ownership, master data challenges, interoperability, platform adoption, data quality, and technical debt.
- Produce structured architecture findings, risks, recommendations, and gap assessments.
- Define future-state target architecture views covering applications, integrations, services, APIs, data, and operational processes.
- Recommend architecture patterns for omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
- Lead or support platform evaluations, requirements assessments, fit-gap analyses, vendor benchmarking, proof-of-concept reviews, and future-state platform recommendations.
- Establish integration, API, and data architecture principles for future implementation initiatives.
- Define phased modernization and migration strategies, legacy rationalization opportunities, platform consolidation plans, and implementation sequencing recommendations.
- Create architecture roadmaps aligned with enterprise standards and strategic technology direction.
- Facilitate architecture workshops with engineering, product, operations, and business teams.
- Build alignment around architecture principles, target-state recommendations, and technology priorities.
- Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
- Produce high-quality architecture artifacts and executive-ready deliverables.
- Communicate complex technical concepts clearly to technical and non-technical audiences.
Requirements
- Ability to work within EST business hours and collaborate with North American teams.
- Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
- Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect in complex enterprise environments.
- Significant experience in aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
- Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
- Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
- Experience with products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar industries.
- Experience working in large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
- Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
- Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
- Experience assessing and modernizing legacy environments and complex integration landscapes.
- Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
- Demonstrated experience evaluating and selecting technology platforms through fit-gap analysis, vendor assessment, and solution scoring frameworks.
- Strong workshop facilitation, stakeholder management, and communication skills.
- Ability to engage technical and business stakeholders and translate operational requirements into architectural solutions.
- Excellent communication skills for simplifying complex topics for technical and non-technical audiences.
- Preferred experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
- Preferred experience in luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries involving repairable products and component traceability.
- Preferred experience evaluating service management, repair management, warranty management, or aftersales technology platforms.
- Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
- Preferred experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.
- Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.
- Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.
- Preferred experience with architecture governance, architecture review boards, architecture steering committees, enterprise decision frameworks, and consulting-led discovery engagements.
- Preferred experience operating within global organizations requiring scalable, multi-region technology strategies.
Benefits
- Full-time position based in Quebec, Canada.
- Comprehensive insurance plan with Gold, Silver, or Bronze coverage options, including short- and long-term disability coverage, effective after three months of continuous service.
- Virtual healthcare through Dialogue via Sun Life, plus an Employee and Family Assistance Program and mental health support.
- $500 Personal Spending Account for eligible healthcare, fitness, transit, office supplies, or RRSP contributions.
- RRSP matching through a Deferred Profit Sharing Plan, up to 4%, with DPSP participation after three months and vesting after 24 months.
- Flexible vacation policy, including five days during the probation period and prorated vacation for the rest of the year.
- $30/month personal technology reimbursement, offered from day one.
- Winter holiday closure and flexible scheduling, including Friday afternoon flexibility when weekly hours are completed.
- Occasional travel for onsite workshops, stakeholder engagements, boutique visits, and service center assessments may be required; collaboration must accommodate EST business hours.
Tech Stack
Categories
Solutions Engineering
About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.