2 months ago
Responsibilities
- Drive adoption of Fin by helping prospects use Intercom’s AI capabilities to automate and scale customer support.
- Embed with strategic customers to understand business challenges and technical requirements.
- Code alongside customers’ technical teams and deliver projects through completion.
- Collaborate with Sales, Success, Product, R&D, and Go-to-Market teams to support delivery and provide product feedback.
- Codify best practices and share customer insights to help scale the Forward Deployed Software Engineering function.
Requirements
- Strong engineering background, preferably in Computer Science, Mathematics, Software Engineering, or Physics.
- Experience building a SaaS product with real-world usage; startup or founder experience is a bonus.
- Interest in AI/ML and ability to understand novel problems, capabilities, architectures, trade-offs, and limitations.
- Strong coding ability and deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
- Ability to prototype and ship software quickly while maintaining quality and focus on business outcomes.
- Proficiency in using and writing REST APIs for system integration.
- Strong cross-functional communication skills with both technical and non-technical audiences.
- Willingness to travel and work on-site with customers.
- Proof of eligibility to work in the United States is required.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Unlimited access to Claude Code and other AI tools
- Flexible paid time off
- Paid parental leave
- 401(k) plan and match
- In-office bicycle storage and employee events
- Hybrid work policy requiring at least three days per week in the office
- Customer-site travel is required
- Proof of eligibility to work in the United States is required
Tech Stack
Categories
Forward Deployed
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.