DevOps & Platform Support Engineer - 24x7 on-call rotation
Concentrix17 hours ago
Sydney, Australia +4 moreSenior
Responsibilities
- Act as the technical SME and Level 2 support owner for a critical production platform.
- Troubleshoot incidents, identify root causes, and drive preventative improvements.
- Coordinate production changes from impact assessment and approval through implementation and rollback.
- Work with vendors, customers, engineers, and Service Delivery Managers to resolve complex technical issues.
- Design, build, and enhance AWS and Azure cloud environments.
- Develop Infrastructure as Code using Terraform, CloudFormation, CDK, Pulumi, or similar tools.
- Design and maintain CI/CD pipelines and DevOps automation.
- Support cloud applications, containers, and production environments.
- Implement monitoring, logging, and alerting to improve platform reliability.
- Maintain runbooks, technical documentation, and team knowledge.
- Participate in a mandatory shared 24x7 on-call rotation.
Requirements
- At least 5 years of experience designing and developing cloud solutions.
- Strong hands-on experience with AWS and/or Azure.
- Proven Infrastructure as Code and CI/CD experience.
- Strong Linux, networking, and scripting skills, ideally with Python, Bash, or Node.js.
- Experience with Docker and Kubernetes.
- Experience with cloud monitoring, logging, and observability tools.
- Production support experience in a managed services, ITIL, or enterprise environment.
- Understanding of incident, problem, and change management.
- Strong troubleshooting, analytical, communication, and stakeholder-management skills.
- AWS or Azure Associate-level certification or above.
- Experience with Amazon Connect, CCaaS, telephony/SIP, ITIL v4, AWS Solutions Architect Professional, or AWS Security Specialty is highly regarded.
Benefits
- Full-time role based in Brisbane, Australia.
- Mandatory shared 24x7 on-call rotation with an applicable on-call allowance.
- Australian Permanent Residency is required at minimum; Australian Citizenship is preferred.
- Visa sponsorship is not available for this role.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.