Amazon

Software Development Engineer, Amazon Customer Service

Amazon
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4 days ago
Austin, TX, USA or Seattle, WA, USAMid Level
H1B sponsor

Base Salary

$144k - $194k/yr

Responsibilities

  • Design, develop, and own scalable solutions that deliver a defect-free customer experience.
  • Build tools that enable Customer Service Associates to escalate critical issues.
  • Develop integrations with Tier-1 Amazon systems and advanced science models.
  • Build systems for detecting, triaging, investigating, attributing, and resolving systemic defects.
  • Solve complex technical problems and develop systems critical to Amazon’s operational excellence.

Requirements

  • At least 3 years of non-internship professional software development experience.
  • At least 2 years of non-internship experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
  • At least 1 year of experience designing and developing large-scale, multi-tiered, multi-threaded, embedded, or distributed software applications using C#, C++, Java, or Perl.
  • At least 1 year of Object Oriented Design experience.
  • At least 1 year of software development engineer or related occupational experience.
  • Experience programming with at least one software programming language.
  • Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
  • Preferred: 3+ years covering the full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Preferred: bachelor’s degree in computer science or equivalent.

Benefits

  • Health insurance including medical, dental, vision, prescription, Basic Life and AD&D insurance, and optional supplemental life plans.
  • Employee Assistance Program, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement coverage.
  • 401(k) matching, paid time off, and parental leave.
  • Sign-on payments and restricted stock units may be included in the Amazon compensation package.

Tech Stack

C#C++JavaPerl

Categories

Amazon

About Amazon

10,000+ employees

Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.

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