about 3 hours ago
Base Salary
$162k - $186k/yr
Responsibilities
- Lead engineering delivery on intelligent agent matching and personalized support experiences.
- Own and evolve core routing infrastructure for high availability and scalability.
- Consolidate fragmented routing logic into a centralized system.
- Collaborate with Product, Operations, Data Science, and engineering teams.
- Contribute to technical quality through design and code reviews.
- Mentor junior engineers and promote continuous improvement.
Requirements
- 3+ years of software development experience in service-oriented architectures.
- Expertise in workflow optimization and scalable backend systems.
- Experience with AI prompt engineering and related technologies.
- Familiarity with RAG patterns and memory routing.
- Proficiency in crafting resilient backend systems.
- Excellent collaboration and communication skills.
- Bachelor’s or higher degree in Computer Science or equivalent experience.
Benefits
- Eligible for bonus, equity, benefits, and Employee Travel Credits.