Site Reliability Engineer III
JPMorgan Chase11 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Monitor production environments for anomalies, troubleshoot system failures, and minimize client impact.
- Create event-management automation and eliminate operational toil through systems engineering or application code.
- Build and maintain real-time monitoring dashboards and improve observability, alerting, service level indicators, and service level objectives.
- Manage public cloud infrastructure and cost optimization, including disaster recovery, site reliability, and high availability events.
- Analyze and troubleshoot production application flows and support end-to-end application and infrastructure service delivery.
- Participate in incident, problem, and change management, including triage, diagnosis, resolution, escalation, and stakeholder communication.
- Execute small to medium projects independently and write high-quality, maintainable, and robust code.
- Use and validate enterprise-authorized AI capabilities for incident triage, troubleshooting, post-incident analysis, and identifying recurring reliability risks.
Requirements
- Formal training or certification in site reliability engineering concepts and 3+ years of applied experience.
- Experience troubleshooting, resolving, and maintaining information technology services in large-scale on-premises or public-cloud environments.
- Strong problem-solving skills and experience troubleshooting the Athena platform.
- Ability to code in at least one language such as Shell or Python.
- Experience maintaining cloud-based infrastructure and using observability and monitoring tools and techniques.
- Experience with ITIL processes and Linux operating system and application support.
- Knowledge of site reliability, observability, white-box and black-box monitoring, service level objective alerting, and telemetry collection.
- Experience with Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
- Experience with common networking technologies and CI/CD tools such as Jenkins, GitLab, or Terraform.
- Working knowledge of enterprise-authorized AI capabilities, including validating AI-assisted operational recommendations and following data-sensitivity requirements.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.