6 hours ago
Base Salary
$150k - $217k/yr
Responsibilities
- Partner with Support, Engineering, and cross-functional leadership to define and drive the technical support innovation roadmap for AI/ML products.
- Understand customer issues and advocate for customer needs with product and engineering teams.
- Troubleshoot and mitigate complex systemic problems faced by customers.
- Define standards for support processes, telemetry, tooling, and operational readiness to improve technical support and customer experience.
- Oversee support launch readiness and identify opportunities to transform the support experience.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
- Nine years of experience in a technical role involving troubleshooting or triaging technical issues.
- Experience with Google Cloud Platform, ADK, generative AI, and AI model training, testing, evaluation, and tuning processes.
- Experience with web technologies including HTTP, HTML, DNS, and TCP.
- Experience using AI to build, read, and debug code in any language.
- Preferred experience leading projects or initiatives from design or concept through delivery.
- Preferred ability to analyze and influence systems architecture and design patterns for supportability, debuggability, and diagnosability.
- Preferred leadership and influencing skills in AI or machine learning, including designing and implementing AI-based solutions, web services, and debugging tools.
Benefits
- US base salary of $150000 - $217000, plus a 15% bonus target, equity, and benefits.
- Google benefits are provided; specific benefits are available through Google’s benefits information.
- Work arrangement and contract duration are not stated.
Tech Stack
Categories
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.