2 months ago
Bengaluru, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Provide functional support for various systems.
- Handle day-to-day support activities including ticket management and monitoring.
- Maintain SLAs by prioritizing tickets and ensuring quality resolutions.
Requirements
- In-depth knowledge and troubleshooting skills.
- Expertise in SFB2C, Order Management systems, and ITIL processes.
- Understanding of end-to-end e-commerce workflows.
- Hands-on experience with support tools like Service Now and Dynatrace.
- Experience monitoring SFTP batch jobs and system alerts.
Benefits
- Flexibility with hybrid work options.
- Access to cutting-edge tools, training, and industry experts for learning and development.
Tech Stack
GrafanaKibana