Responsibilities
- Provide functional support for various systems.
- Handle day-to-day support activities including ticket management and monitoring.
- Maintain SLAs by prioritizing tickets and ensuring quality resolutions.
Requirements
- In-depth knowledge and troubleshooting skills.
- Expertise in SFB2C, Order Management systems, and ITIL processes.
- Understanding of end-to-end e-commerce workflows.
- Hands-on experience with support tools like Service Now and Dynatrace.
- Experience monitoring SFTP batch jobs and system alerts.
Benefits
- Flexibility with hybrid work options.
- Access to cutting-edge tools, training, and industry experts for learning and development.
Tech Stack
About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.