Staff Software Engineer
ServiceNow5 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Design and ship AI-native agentic capabilities across the sales and order-management lifecycle.
- Decompose business processes into autonomous workflows with checkpoints, exception handling, retries, and hand-back paths.
- Author, version, review, and maintain system instructions, prompts, tool descriptions, guardrails, and escalation paths.
- Build automated evaluation using datasets, conversation suites, model-as-judge scoring, CI gates, drift detection, and adversarial testing.
- Develop conversational experiences across chat and voice, including context retention, handoffs, latency handling, and confirmation for consequential actions.
- Specify work for AI coding agents, supervise parallel workstreams, and review generated output for correctness, security, and maintainability.
- Own production quality, safety, reliability, observability, rollback mechanisms, incident response, and root-cause analysis.
- Build full-stack applications, APIs, data models, and integrations with quoting, billing, contract, case, and fulfillment systems.
- Collaborate with product, design, conversation design, and engineering partners, and mentor IC1 to IC3 engineers.
Requirements
- Typically around 8+ years of relevant software engineering experience building, shipping, and operating production software.
- Required hands-on experience delivering production AI-native application features, authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation and testing systems.
- Experience integrating large language model APIs and retrieval-grounded features, including agent orchestration, tool and function calling, and structured output enforcement.
- End-to-end ownership of a complex domain or subsystem, including architecture, migrations, and operational consequences.
- Strong knowledge of data structures, algorithms, system design, APIs, data modeling, testing, front-end development, server-side development, relational data modeling, and API design.
- Working knowledge of evaluation, embeddings, probabilistic model behavior, and production failure modes.
- Effective use of AI coding assistants and agents with precise specifications, critical review, and verification harnesses.
- Hands-on experience with CI/CD, containerized workloads, observability, on-call operations, and incident command for customer-facing systems.
- Demonstrated mentorship of less-experienced engineers and quality improvement through code review.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred experience includes quote-to-cash, configure-price-quote, product catalog modeling, order management, evaluation and observability tooling, conversation design, forward-deployed delivery, order-management interoperability, or Now Platform development.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow's distributed work model, with eligibility determined by work location and role.
- ServiceNow is an equal opportunity employer and provides reasonable accommodation support.
Tech Stack
GraphQL
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.