Salesforce Success Architect - AMER Shifts (Salesforce Exp is mandatory)
InformaticaResponsibilities
- Partner with strategic and high-priority customers to assess Service Cloud implementations and recommend improvements to architecture, solution design, reliability, application lifecycle management, and feature adoption.
- Serve as a trusted Service Cloud subject matter expert by providing proactive and reactive guidance on technology strategy, architecture, governance, and product best practices.
- Communicate complex technical concepts to technical teams, business stakeholders, and executive leadership.
- Identify design inefficiencies and capability gaps, recommend product enhancements or custom solutions, and drive long-term customer adoption.
- Tailor Success Architect playbooks to customer needs and collaborate with internal and external partners.
- Work with support engineers to resolve immediate technical issues and identify root causes that prevent recurrence.
- Partner with Customer Success and Product teams to surface customer feedback and influence product improvements.
Requirements
- At least 8 years of experience in software, system, or enterprise architecture.
- Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
- Experience with large-scale complex implementations involving SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
- Strong knowledge of enterprise application integration, process orchestration, master data management, AI, analytics, and security best practices.
- Ability to assess business objectives, propose solution options, align stakeholders, lead discussions, influence decisions, and advocate for best practices.
- Strong written and verbal English communication skills and the ability to create clear, visually compelling design documents.
- Experience with Service Cloud configuration and optimization, data models, validation rules, data governance, data import/export, deduplication, and ETL tools is preferred.
- Experience integrating Salesforce with external systems through REST or SOAP APIs, middleware, third-party connectors, and event-driven architectures is preferred.
- Knowledge of Salesforce security configuration, scalable architecture, Large Data Volume considerations, SOQL, bulk processing, DML operations, and sharing models is preferred.
- Hands-on experience with Apex, Visualforce, Lightning Web Components, custom triggers, controllers, batch jobs, asynchronous processing, and governor limits is preferred.
- Required certifications: Salesforce Admin, Salesforce Advanced Admin, and Service Cloud Consultant.
- Preferred certifications: Platform App Builder, Platform Developer 1, and Certified Architect credentials including Application Architect and System Architect.
Benefits
- Salesforce states that its benefits and resources support employee balance and well-being.
- The role requires flexibility to work AMER EST or AMER PST hours.
- Reasonable accommodations are available during the application or recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com