Engineering Tech Lead
TTEC Digital3 months ago
Toronto, CanadaStaff+
Responsibilities
- Lead a squad as a hands-on player-coach while writing the most complex code and maintaining technical credibility.
- Build Go services, event-driven systems, high-throughput transactional data models, and WebSocket backends.
- Own a technical track covering core platform services, AI/ML pipelines, or CCaaS, CRM, and telephony connector frameworks.
- Design and deliver real-time, low-latency products and services on committed timelines.
- Set engineering patterns through shipped code, own the code-review bar, and raise the capabilities of other engineers.
- Unblock delivery, manage changing priorities, and ensure the squad demonstrates working software regularly.
- Debug unfamiliar code, stack traces, flaky partner APIs, and production system issues.
Requirements
- At least 9 years of hands-on software engineering experience.
- Strong Go experience and proficiency in at least three programming languages.
- Experience leading a squad and shipping a hard real-time or platform product end to end.
- Production experience with event-driven systems such as NATS, Kafka, or Redpanda, plus heavy WebSocket, real-time, and low-latency systems.
- Hands-on AI experience involving LLM APIs, embeddings, RAG, model serving, or evaluation rather than only conversational use.
- Ability to build clean software quickly, meet estimates, debug complex issues, and own delivery.
- Preferred experience with GCP, data graphs or knowledge graphs, AI/ML model training or serving, SIP/RTP/SIPREC, CCaaS/CTI, desktop-adjacent systems, or CRM connectors.
- For the AI/ML track, deeper Python, production GenAI/NLU, streaming inference, evaluation frameworks, and RAG experience are preferred.
- For the integrations track, experience with Genesys, Amazon Connect, NICE, Five9, CRM connectors, SIP/RTP, and fault-tolerant connector design is preferred.
Benefits
- Full-time, fully remote opportunity.
- Work in a startup-style innovation group backed by TTEC’s enterprise scale and customer base.
- Participate in one-week sprints, Friday demos, and rapid prototype-driven development.
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.