Staff Solutions Architect

13 hours ago

Dublin, IrelandStaff+

Responsibilities

Lead technical discovery and define target architectures, integration patterns, and implementation options for complex cross-platform employee technology opportunities.
Design workflows for service and endpoint signals, detection, diagnosis, approved remediation, escalation, and outcome recording.
Establish reusable standards for APIs, identity, data handling, observability, testing, rollback, and operational ownership.
Define integrations and reference patterns across ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, Microsoft Graph, and related services.
Design predictive support, guided self-service, assisted support, and controlled self-healing use cases with appropriate safeguards and response criteria.
Evaluate AI-assisted automation, conduct proofs of concept, and establish measures for execution, resolution, employee impact, and support demand.
Design or review advanced Python, PowerShell, JavaScript, and API-based components when needed.
Review high-impact designs, resolve architectural tradeoffs, provide reference designs and decision records, prototype critical integrations, and mentor engineers.

Significant experience designing and delivering enterprise integrations or automation across multiple teams and platforms.
Demonstrated ability to make architecture decisions and guide solutions from concept through production operation.
Strong knowledge of APIs, scripting or software engineering, security controls, reliability, and operational design.
Ability to explain technical tradeoffs and collaborate with engineering, operations, platform, and business stakeholders.
Degree in a relevant field or equivalent practical experience.
Experience developing reference architectures and guiding multi-platform engineering without formal line-management authority.
Ability to assess AI-enabled automation for safety, quality, maintainability, and measurable service value.
Preferred experience with digital workplace and service platforms such as ServiceNow, Nexthink, Moveworks, Jamf, Intune, Microsoft 365, Jira, or Slack.
Preferred experience with AI-assisted service workflows, cloud services, and enterprise architecture methods.

Discretionary bonus opportunity.
Private medical insurance and dental scheme.
25 days of holiday per year.
On-site gym, subsidised café, free soft drinks, on-site bar, and access to a cycle garage and showers.
Sony conducts background checks at the offer stage for all new employees.
The role is described as on-site through the listed on-site facilities; no explicit remote or hybrid arrangement is stated.