Rescale

Customer Success Engineer, Public Sector

Rescale
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2 months ago
Remote, United StatesMid Level
H1B sponsor

Base Salary

$110k - $150k/yr

Responsibilities

  • Own the technical relationship with named public-sector customers as a trusted technical advisor.
  • Lead technical activities including deployment, lunch-and-learn sessions, user training, and support.
  • Collaborate with Solutions Architects to plan and execute successful Rescale solution deployments.
  • Analyze customers’ technical needs, requirements, infrastructure, operations, and workflows.
  • Onboard new customer workflows and expand the Rescale platform footprint.
  • Develop deep knowledge of customer workflows and HPC environments.
  • Help customers define and execute digital transformation strategies to migrate workloads from on-premises infrastructure to the cloud.
  • Present Rescale solutions at conferences, user groups, webinars, and similar events.
  • Partner with Product Management to improve the ScaleX platform and engineer productivity in the cloud.

Requirements

  • At least 2 years of customer-facing software, hardware, or cloud experience.
  • Bachelor’s degree in engineering, computer science, mathematics, physics, or equivalent experience.
  • Experience addressing complex technical challenges in the defense or public sector.
  • Must be a U.S. Person.
  • Preferred: 3 years of enterprise cloud, hardware, or software technical experience.
  • Preferred: Knowledge of at least one HPC discipline, such as CFD, FEA, molecular dynamics, weather forecasting, computational chemistry, reservoir simulation, media rendering, machine learning, or financial computing.
  • Preferred: Experience with enterprise customers in industries such as aerospace, automotive, life sciences, oil and gas, semiconductors, EDA, or the federal sector.
  • Preferred: Experience with HPC simulation software, including packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, or NAMD.
  • Preferred: Strong presentation skills and the ability to explain highly technical topics clearly.
  • Preferred: Master’s degree in engineering, computer science, or equivalent.
  • Preferred: Ability to manage complex projects and coordinate colleagues across diverse teams and locations.
  • Preferred: Understanding of HPC, schedulers, IaaS, scripting languages, and customer deployment practices.

Categories

Solutions Engineering
Rescale

About Rescale

201-500 employees

Rescale builds a cloud platform for high-performance computing that runs engineering simulation, modeling, and applied AI workloads on public clouds, with orchestration, data management, and a large catalog of commercial R&D software. It sells to enterprises in industries like aerospace, automotive, life sciences, and energy via enterprise licensing and usage-based compute. Founded in 2011 and headquartered in San Francisco, the company is privately held.

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