Sr Software Support Engineer
Toshiba Global Commerce Solutions - External9 hours ago
Guadalajara, MexicoSenior
Responsibilities
- Act as the L3 final escalation point for resolving field and customer-reported software issues.
- Troubleshoot and resolve production incidents in collaboration with L2 and other team members.
- Triage, document, and perform root-cause analysis for reported issues.
- Develop application software and write well-designed, testable, and efficient code.
- Write functional and design documents and perform bug fixing.
- Analyze vulnerabilities and oversee service improvement initiatives.
- Mentor and coach junior resources while communicating with architects, technical teams, and end users.
- Support international customers and meet performance KPIs.
Requirements
- At least 8 years of professional software development experience.
- More than 8 years of Java-based development or support experience with enterprise or microservices architectures.
- More than 8 years of experience developing or supporting modern web applications, including cloud- or web-based content.
- Strong debugging, troubleshooting, problem-solving, and root-cause analysis skills.
- Experience mentoring and coaching junior resources.
- Experience communicating across different technical levels, from application architects to end users.
- Fluent English proficiency at least at the B2 level.
- Preferred experience with Agile software development, retail concepts or applications, and distributed applications.
- Preferred experience with JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
- Preferred experience with Linux and Windows operating systems, cloud platforms, Jenkins, infrastructure, and Linux systems administration.
Benefits
- Direct Toshiba employment with 100% payroll status.
- IMSS and INFONAVIT statutory benefits.
- Life insurance and major medical insurance with dental and vision coverage for the employee and direct family members.
- Minor medical expense insurance.
- Employee savings fund capped at the legal limit.
- Grocery coupons.
- Pension plan.
- 30 Christmas bonus days.
- 12 vacation days plus 6 floating days.
Tech Stack
AWSAzureCucumberDockerGitGoogle Cloud PlatformJavaJavaScriptJenkinsLinuxMavenMongoDBNode.jsSeleniumSpring BootTypeScriptVue.jsWindows
Categories
About Toshiba Global Commerce Solutions - External
Toshiba Global Commerce Solutions builds retail point-of-sale and self-checkout systems, software, and peripherals for supermarkets, big-box, and specialty retailers. It sells integrated hardware, retail operating systems and middleware, and field services that install, maintain, and repair in-store technologies. Founded in 2012 and headquartered in Durham, North Carolina, it serves global chains; customers cited in job postings include Walmart, Kroger, Costco, Carrefour, Boots, and The Gap.