Senior Engineer, Site Reliability Engineer

12 months ago

St. Louis, MO, USASenior

Responsibilities

Lead incident recovery, troubleshooting, incident meetings, and coordinated remediation activities.
Write detailed incident reports, advocate for customers in post-incident reviews, and review customer statements.
Maintain production stability by assessing deployment risks and safely delivering changes.
Automate operational processes, improve alert actionability, and collaborate with development teams to reduce unnecessary alerts.
Develop expertise in application dataflows and networking topologies and maintain troubleshooting knowledge bases.
Collaborate with development and project delivery teams to improve production environments and ensure application designs meet supportability standards.
Conduct operational acceptance testing and lead Game Day activities for new projects.

Extensive experience in UNIX administration, shell scripting, and automation.
Practical experience supporting cloud-native applications, preferably with AWS or Azure.
Advanced understanding of TCP/IP, HTTP, DNS resolution, networking, and preferably real-time or low-latency environments.
Experience configuring and using Kubernetes, Docker, and container-based applications.
Proven experience troubleshooting large distributed systems; market data systems experience is a plus.
Expertise maintaining observability tooling, with DataDog and BigPanda experience highly desirable.
Strong understanding of version control systems, particularly Git.
Bachelor’s degree in computer science or a related technical field involving software or systems engineering, or equivalent practical experience.
At least 8 years of industry experience; customer support experience is a plus.

Healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Supportive, collaborative, globally distributed work environment with opportunities for innovation and professional development.

10,000+ employees