Solutions Architect, APAC
Triple Whale18 hours ago
Sydney, AustraliaSenior
Responsibilities
- Lead technical onboarding and integration of APIs, JavaScript pixels, and server-side data flows for complex customers.
- Collaborate with customer development teams as the dedicated technical point of contact.
- Develop implementation plans, recommend best practices, and provide light Python, SQL, and API scripting support.
- Support Customer Success Managers with product adoption, tracking setup, and advanced configurations.
- Investigate and resolve technical escalations using Postman, DevTools, logs, and related debugging tools.
- Partner with Product and Engineering on implementation feedback, blockers, and feature requests.
- Design repeatable onboarding flows and reusable solution patterns for complex integrations.
- Contribute to internal documentation, tooling, and enablement.
Requirements
- 5+ years of experience in solutions or implementation engineering with strong customer-facing experience.
- Hands-on expertise with RESTful APIs, SQL, JavaScript tracking pixels, and light backend scripting in Python or Node.
- Experience troubleshooting webhooks, pixels, API authentication, and data flows using Postman, cURL, and DevTools.
- Ability to explain complex technical topics to technical and non-technical audiences.
- Familiarity with ecommerce platforms, Shopify, attribution, LTV/ROAS, and modern cloud and network fundamentals.
- Experience partnering with Customer Success teams, gathering customer feedback, and managing multiple implementations simultaneously.
Benefits
- Remote role, indicated by the #LI-Remote designation.
Tech Stack
Categories
Solutions Engineering
About Triple Whale
Triple Whale builds an ecommerce intelligence platform that centralizes store, ads, and finance data into dashboards, attribution, and AI-powered automations for DTC brands. It sells subscription software used to measure performance, generate creative, and take actions across marketing channels via integrations with Shopify and major ad networks. Founded in 2021 and headquartered in Columbus, Ohio, the privately held company counts brands like Pressed Juicery, OUAI, and True Classic as customers.