Responsibilities
- Advise customers throughout SaaS implementations and transitions to Ellucian solutions.
- Design technical solutions across APIs, integrations, data flows, and custom requirements.
- Lead technical discovery and conversations with customer and Ellucian teams.
- Translate technical challenges into actionable plans covering priorities, dependencies, risks, and decisions.
- Drive implementation readiness by tracking technical plans, identifying roadblocks, and coordinating resources toward go-live.
- Influence technical and business stakeholders and communicate complex concepts clearly.
- Identify and resolve technical risks by coordinating customers, developers, implementation resources, and internal experts.
- Connect customer technical requirements and business objectives to Ellucian platform capabilities and solutions.
Requirements
- Significant software development and technical implementation experience, ideally 5+ years.
- Hands-on knowledge of APIs, system integrations, data flows, and modern application development.
- Experience with SaaS or cloud-based solutions, integration patterns, technical architecture, and implementation principles.
- Experience participating in or leading complex software implementations, SaaS migrations, platform implementations, or customer technology initiatives.
- Ability to combine technical depth with consultative leadership and customer decision support.
- Strong technical problem-solving skills, including analyzing complex environments and managing ambiguity, risks, and dependencies.
- Strong customer-facing communication, consulting, and stakeholder-influence skills.
- Ability to coordinate multiple teams and stakeholders to resolve issues and drive implementation outcomes.
- Customer-first interpersonal skills for building trusted relationships.
- Preferred: experience with JavaScript and React or similar modern development technologies.
- Preferred: experience in enterprise SaaS, ERP, higher education technology, complex enterprise software, cloud or SaaS transformation, student information systems, or Ellucian solutions.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible time off.
- Thrive Flex Lifestyle Account for health, financial, or learning interests.
- 401(k) with match and BrightPlan.
- Parental leave.
- Five charitable days.
- Telemedicine, wellness programs, Headspace Care, and Wellbeats virtual fitness classes.
- RethinkCare and Wellthy caregiver support.
- Diversity and inclusion programs with employee resource groups.
- Employee referral bonuses.
- Education assistance, professional development opportunities, and LinkedIn Learning.
- Remote role, indicated by the #LI-remote designation.
Tech Stack
Categories
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.