1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Provide technical leadership for reliability, resilience, observability, and operational automation across Lending Cloud Services.
- Define and continuously improve Site Reliability Engineering practices, service-level indicators, service-level objectives, operational thresholds, and error-budget practices.
- Develop and maintain monitoring, logging, tracing, alerting, dashboards, and performance-management capabilities.
- Improve alert quality, eliminate recurring incidents and manual interventions, and lead automation and engineering improvements.
- Support major incident diagnosis, recovery, root-cause analysis, problem management, and corrective actions.
- Embed reliability, supportability, operational readiness, and acceptance criteria throughout the delivery lifecycle.
- Develop operational automation using scripting, infrastructure-as-code, and configuration-as-code practices.
- Improve CI/CD controls, deployment reliability, release validation, rollback capability, and environment consistency.
- Monitor and optimize application, database, integration, and infrastructure performance, including SQL query optimization.
- Support capacity planning, demand forecasting, performance testing, resilience testing, disaster recovery, and service continuity planning.
- Maintain technical runbooks, recovery procedures, support documentation, and operational knowledge.
- Provide operational updates, risk and dependency reporting, and data-led improvement prioritization.
- Participate in on-call or shift-based support, including weekends where required.
- Coach LCS Operations staff in SRE practices, automation, troubleshooting, and data-led service management.
Requirements
- At least eight years of experience in Site Reliability Engineering, DevOps, production engineering, cloud operations, application support, or a comparable technical operations role.
- Experience supporting business-critical enterprise applications in complex, highly controlled environments.
- Strong understanding of SRE principles, including observability, incident and problem management, automation, capacity and performance management, resilience, disaster recovery, and reduction of operational toil.
- Strong production troubleshooting skills across applications, databases, middleware, integrations, and cloud infrastructure.
- Experience with monitoring, logging, alerting, and observability platforms.
- Strong scripting and automation skills using one or more of Python, Shell scripting, PowerShell, Ruby, or Perl.
- Experience with CI/CD pipelines, automated deployment, configuration management, and infrastructure-as-code practices.
- Strong experience with Microsoft SQL Server, Oracle, or PostgreSQL, plus SQL performance tuning, query analysis, and database diagnostics.
- Experience with web services, APIs, XML-based messaging, enterprise integration technologies, JMS, MQ, and TCP/IP sockets.
- Knowledge of Java-based enterprise applications and frameworks including Spring, Hibernate, or JPA.
- Knowledge of web and application-server technologies such as Apache, Tomcat, JBoss, WebLogic, or WebSphere.
- Practical experience supporting services in cloud environments, ideally Microsoft Azure.
- Experience with large-scale programs, global initiatives, or services operating across multiple regions and time zones.
- Understanding of IT service-management practices and their relationship to SRE, DevOps, and product engineering.
- Ability to communicate complex technical issues to operational, engineering, and senior leadership audiences.
- Ability to work effectively in a dynamic, collaborative, and globally distributed environment, with flexibility for shift or on-call arrangements.
Benefits
- Unlimited vacation subject to local regulations and business priorities.
- Hybrid working arrangements and paid time off for voting, bereavement, and sick leave.
- Employee Assistance Program, Wellbeing Champions, Gather Groups, and monthly well-being initiatives.
- Medical, life, and disability insurance, retirement plans, lifestyle benefits, and other location-dependent benefits.
- Paid time off for volunteering and donation-matching opportunities.
- Inclusion communities including Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra.
- Online learning and accredited courses through the Skills & Career Navigator tool.
- Global recognition program and regular employee surveys.
- Benefits may vary by location.
Tech Stack
Categories
Site Reliability
About Finastra
Finastra builds banking software for financial institutions, spanning core banking, lending, payments, and treasury, delivered on-premises and via cloud APIs. It sells licensed and SaaS products and an open platform (FusionFabric.cloud) used by over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Founded in 2017 and headquartered in Paddington, London, it is privately held.