Senior Staff DevOps Engineer - Flow
ServiceNow23 hours ago
Responsibilities
- Own Flow’s AWS platform, including containerized services, managed PostgreSQL, and an isolated execution plane for customer workloads.
- Define and maintain infrastructure as code and write, test, and review infrastructure, delivery, and operational code in TypeScript.
- Own the CI verification pipeline, release promotion, gated rollouts, migrations, smoke verification, and automatic rollback.
- Operate PostgreSQL in production, including schema migrations, capacity planning, replication, backups, and recovery.
- Own delivery-pipeline security gates and least-privilege deployment access.
- Operate the AI runtime, including model routing and failover, credential management, cost attribution, and evaluation pipelines.
- Participate in on-call, shape SLOs and error budgets, and improve platform reliability and cost practices.
- Contribute to new products and features, enhance the existing product suite, mentor colleagues, and promote knowledge-sharing.
Requirements
- 12+ years of experience in DevOps, platform, or infrastructure engineering with a record of delivering high-quality products.
- Deep hands-on AWS experience operating production platforms at scale.
- Strong proficiency in TypeScript.
- Experience with infrastructure as code in a general-purpose language, such as AWS CDK or Pulumi.
- Experience running containerized services in production.
- Experience with software delivery automation, testing strategies, CI/CD practices, GitHub, and GitHub Actions.
- Experience managing PostgreSQL databases.
- Experience integrating AI/ML microservices and applying AI/ML to engineering or quality processes.
- Experience working within enterprise cloud governance, including service control policies, naming and tagging requirements, restricted IAM, and region allowlists.
- Current hands-on fluency with AI-assisted and agentic development and the ability to critically consider AI in work processes and decision-making.
Benefits
- Flexible, remote, or required-in-office work personas may be available based on the nature of the work and assigned location.
- Regular employee position with distributed-work flexibility and trust.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.