Salesforce Platform Specialist, AI and Automation
Live Nation Entertainment3 days ago
London, United KingdomMid Level
Responsibilities
- Administer Salesforce environments serving approximately 2,000 users, including user accounts, reports, dashboards, workflows, and routine administrative functions.
- Design, configure, develop, test, and maintain Salesforce solutions, including workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, custom objects, forms, functions, and data models.
- Define and document requirements with business users and develop advanced Salesforce functionality to address business problems.
- Provide BAU support, troubleshoot system deficiencies, maintain existing deployments, and enhance platform capabilities.
- Configure, deploy, monitor, and maintain Salesforce Agentforce agents for business-process automation, case triage, and first-line support.
- Use Salesforce Einstein, Agentforce, Copilot, Claude, and other AI-assisted tools to improve knowledge drafting, case resolution, reporting, and operational efficiency.
- Identify repetitive administrative processes that can be automated or AI-enabled and recommend opportunities involving Salesforce AI and automation features.
- Complete system audits, upgrade preparation, documentation, and compliance activities.
- Train associates, promote AI-enabled ways of working, and help upskill Salesforce Admin team members.
- Maintain security, privacy, governance, audit, compliance, and information-security standards for Salesforce systems, AI tools, and accessed data.
- Collaborate with global Salesforce, IT Business Applications, IT Service Delivery, IT Enterprise Cloud Systems, and business partner teams.
Requirements
- At least 4 years of experience managing, configuring, and enhancing a large global Salesforce instance.
- Salesforce Administrator certification.
- Working knowledge of Salesforce Agentforce or demonstrated willingness to build this knowledge quickly, including configuring, deploying, and monitoring AI agents.
- Familiarity with Salesforce Einstein, Copilot, Claude for Salesforce, and AI-assisted administration tools.
- Experience with Salesforce products and capabilities including Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, Pardot, automation, user management, reporting, declarative development, and Salesforce Flows.
- Knowledge of security requirements such as single sign-on and data security, plus experience with Salesforce Data Loader and Workbench.
- Working knowledge of GitHub and version-control concepts such as pull requests and developer collaboration.
- Strong troubleshooting, analytical, problem-solving, communication, documentation, customer-service, business, and time-management skills.
- Ability to lead and work in an Agile development environment and operate independently within a virtual team.
- Ability to travel for training, occasional team meetings, and projects, up to approximately 20%.
- Platform Developer I certification is a bonus.
- Ability to identify root causes across complex system, process, and data issues and manage competing priorities in a fast-paced environment.
Benefits
- Full-time position with 40-hour work weeks based in London.
- Approximately 20% maximum travel for training, occasional team meetings, and projects.
- Inclusive work environment with support for balancing work and home life.
- Opportunities for professional and personal development, new experiences, and learning from experienced colleagues.