Senior Solution Engineer
Mercury Insurance Services, LLC3 months ago
USA (city not specified)Senior
Base Salary
$94k - $179k/yr
Responsibilities
- Develop and maintain documentation and knowledge bases for complete business-flow implementations, dependencies, and vendor integrations.
- Perform technical analysis and solution design for applications within the assigned domain.
- Support teams through knowledge sharing, deliverable reviews, basic testing, sprint coordination, retrospectives, task sequencing, and release management.
- Collaborate with engineering teams, business units, and vendors to identify and address dependencies.
- Improve engineering processes and efficiency through automation, including the use of AI.
- Configure systems, write scripts, develop monitoring dashboards, and monitor application metrics and logs.
- Document data structures, data mappings, integration specifications, component interactions, dependencies, and other technical design elements.
- Analyze and remediate defects and provide production support or handoffs to production support.
- Lead and mentor other solution engineers and support solution implementation for P&C insurance business problems.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or an equivalent combination of education and experience.
- At least 5 years of work experience in insurance industry information technology.
- At least 3 years of experience in technical analysis and solutioning.
- At least 2 years of experience in technical documentation.
- Thorough understanding of P&C insurance industry processes and experience leading solution delivery efforts.
- Experience with documentation tools such as Jira, Confluence, and Microsoft Office.
- Experience with flowcharts, sequence diagrams, data mapping, business and technical impact analysis, APIs, XML, JSON, databases, and system logs.
- Basic understanding of object-oriented programming, web applications, and microservices.
- Preferred experience includes Guidewire PolicyCenter configuration, troubleshooting, data models, SQL scripts, Gosu scripting, CI/CD automation, release management, Docker, Kubernetes, Amazon EKS, AppDynamics, Grafana, and Linux/UNIX shell scripting.
- A master’s degree in Computer Science and knowledge of Mercury business flows and rules are preferred.
Benefits
- Competitive compensation and incentive bonus programs, including potential holiday, referral, and performance-based bonuses.
- Flexibility to work from anywhere in the United States for most positions; an in-person interview may be required.
- Paid vacation, sick time, nine company holidays, and volunteer hours.
- Medical, dental, vision, life, and pet insurance.
- 401(k) retirement savings plan with company match.
- Education assistance, promotional opportunities, and professional and personal development programs.
- Recognition programs and health and wellbeing resources, including free mental wellbeing therapy or coaching and childcare and eldercare resources.
Tech Stack
Categories
Solutions Engineering
About Mercury Insurance Services, LLC
Mercury Insurance Services, LLC sells personal auto, homeowners, renters, and related coverage (umbrella, condo, business auto, and mechanical breakdown) to consumers, primarily through independent agents. The company generates revenue from underwriting and premiums on property-and-casualty policies and is publicly traded on the NYSE (ticker: MCY). Founded in 1962 and headquartered in Brea, California, it is a major writer of auto insurance in California and operates in multiple U.S. states.