8 months ago
Sydney, AustraliaSenior
Responsibilities
- Own the full agent development lifecycle from initial scope through conversation design, tooling, evaluation, launch, and production iteration.
- Translate enterprise business goals and high-stakes customer problems into effective AI agents.
- Serve as a strategic advisor to enterprise executives and shape customer AI strategies.
- Lead customer working sessions, troubleshoot agents, and make decisions that keep deployments on track.
- Define agent evaluation and quality standards and use metrics to improve outcomes.
- Surface customer needs and partner with research, platform, and product teams to influence new capabilities.
Requirements
- Demonstrated customer obsession and ability to build trusted relationships in complex organizations.
- Clear, direct, and persuasive communication with technical and non-technical audiences.
- Strong analytical, critical-thinking, and strategic problem-solving skills in ambiguous environments.
- Technical aptitude, including the ability to read API documentation, understand data models and system architecture, and follow engineering tradeoffs.
- Track record of owning multiple complex, high-visibility projects and driving them to outcomes.
- Preferred: experience building or deploying AI/LLM agents in production with evaluation frameworks, agent tooling, RAG, and prompt engineering.
- Preferred: founder, founding team member, or operator experience.
- Degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience; an MBA or comparable technology-and-business experience is also welcomed.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees may participate in Sierra equity plans.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.