11 days ago
Sydney, AustraliaSenior
Responsibilities
- Configure, customize, deploy, and optimize conversational AI solutions across customer environments.
- Build and maintain API integrations using modern web technologies and authentication standards.
- Develop proofs of concept and production-ready solution components.
- Implement conversational flows, bot behaviors, conversational UX, and prompt engineering improvements.
- Diagnose and resolve technical issues across SaaS applications, integrations, environments, and data flows.
- Adapt, extend, and refactor integrations and solution components to meet customer needs.
- Support testing, validation, quality assurance, performance, security, usability, and go-live activities.
- Create design documents, functional requirements, test cases, specifications, and deployment guides.
- Participate in customer workshops and collaborate with implementation engineers, consultants, and project managers.
Requirements
- Bachelor’s degree in a technical or business field, such as Computer Science, Information Systems, or Electrical Engineering, or equivalent work experience.
- 7+ years of professional experience, with 3+ years in digital channels or AI/bot software applications preferred.
- Strong proficiency in JavaScript; Python familiarity is a plus.
- Understanding of REST API integration patterns, OAuth2, OIDC, SAML, CORS, X-Frame-Options, HTML/CSS, and front-end fundamentals.
- Ability to interpret API documentation, implement proofs of concept, and troubleshoot integrations.
- Strong understanding of conversational UX, AI-driven interfaces, and prompt engineering techniques.
- Clear written and verbal communication skills and comfort explaining technical concepts to customers.
- Experience designing and deploying enterprise-grade conversational flows and AI orchestration is advantageous.
- Experience with NICE CXone or other cloud-based contact center platforms is advantageous.
- Experience with enterprise conversational AI platforms such as NICE CXone, Kore.ai, Amelia, or Dialogflow is advantageous.
- Experience with monitoring, logging, and debugging tools for distributed systems is advantageous.
- Knowledge of SQL/NoSQL databases and data integration patterns is advantageous.
- Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives is advantageous.
Benefits
- NiCE-FLEX hybrid work model with 2 days in the office and 3 days working remotely each week.
- Fast-paced, collaborative, and creative environment with learning, growth, and internal career opportunities.
- Global company environment spanning multiple roles, disciplines, domains, and locations.
Tech Stack
Categories
Solutions Engineering
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.