2 months ago
Sydney, AustraliaSenior
Responsibilities
- Configure, customize, deploy, and optimize conversational AI solutions across customer environments.
- Build and maintain API integrations using modern web technologies and authentication standards.
- Develop proofs of concept and production-ready solution components.
- Implement conversational flows, bot behaviors, conversational UX, and prompt engineering improvements.
- Diagnose and resolve technical issues across SaaS applications, integrations, environments, and data flows.
- Adapt, extend, and refactor integrations and solution components to meet customer needs.
- Support testing, validation, quality assurance, performance, security, usability, and go-live activities.
- Create design documents, functional requirements, test cases, specifications, and deployment guides.
- Participate in customer workshops and collaborate with implementation engineers, consultants, and project managers.
Requirements
- Bachelor’s degree in a technical or business field, such as Computer Science, Information Systems, or Electrical Engineering, or equivalent work experience.
- 7+ years of professional experience, with 3+ years in digital channels or AI/bot software applications preferred.
- Strong proficiency in JavaScript; Python familiarity is a plus.
- Understanding of REST API integration patterns, OAuth2, OIDC, SAML, CORS, X-Frame-Options, HTML/CSS, and front-end fundamentals.
- Ability to interpret API documentation, implement proofs of concept, and troubleshoot integrations.
- Strong understanding of conversational UX, AI-driven interfaces, and prompt engineering techniques.
- Clear written and verbal communication skills and comfort explaining technical concepts to customers.
- Experience designing and deploying enterprise-grade conversational flows and AI orchestration is advantageous.
- Experience with NICE CXone or other cloud-based contact center platforms is advantageous.
- Experience with enterprise conversational AI platforms such as NICE CXone, Kore.ai, Amelia, or Dialogflow is advantageous.
- Experience with monitoring, logging, and debugging tools for distributed systems is advantageous.
- Knowledge of SQL/NoSQL databases and data integration patterns is advantageous.
- Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives is advantageous.
Benefits
- NiCE-FLEX hybrid work model with 2 days in the office and 3 days working remotely each week.
- Fast-paced, collaborative, and creative environment with learning, growth, and internal career opportunities.
- Global company environment spanning multiple roles, disciplines, domains, and locations.
Tech Stack
Categories
Solutions Engineering
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.