12 hours ago
Remote, United States +4 moreMid Level
H1B sponsor
Base Salary
$195k - $363k/yr
Responsibilities
- Act as a technical advisor during high-value customer implementations and expansion opportunities by guiding integration, configuration, and system design.
- Assess customer requirements and propose scalable solutions involving ERP, HRIS, and API integrations.
- Support technical workstreams with onboarding specialists and implementation leads to improve time-to-value and customer success.
- Conduct technical discovery, understand customer systems and workflows, and recommend best-fit Ramp architecture, including appropriate API usage.
- Advise customers through technical hurdles and complex configuration decisions without writing code directly.
- Serve as a subject matter expert on HRIS and accounting integration partners while advocating for integration development aligned with customer needs.
- Contribute to internal documentation and tooling that scales support for integration use cases.
- Channel customer pain points and feedback to Product and Engineering teams to influence the product roadmap.
Requirements
- Bachelor’s degree in computer science, engineering, finance, business, or a related field.
- At least 4 years of experience in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role.
- Familiarity with ERP systems such as NetSuite, Sage Intacct, Microsoft Dynamics, or Oracle Fusion and with finance and accounting workflows.
- Comfort working with APIs, integration logic, and system architecture and explaining those concepts to finance and operations stakeholders.
- Strong communication, organization, problem-solving, collaboration, adaptability, and ownership skills.
- Experience in a SaaS or fintech environment is ideal.
Benefits
- Flexible PTO, centralized home-office equipment ordering, health and wellness stipend, budget for intra-office travel, and weekly coffee stipend.
- United States employees receive medical, dental, and vision coverage, One Medical membership, 401(k) with employer match, fertility HRA, parental leave, pet insurance, in-office perks, and potential relocation coverage to NYC or SF.
- Canada employees receive group medical, dental, vision, life, AD&D, disability, fertility drug, retirement, parental-leave, employee-assistance, and virtual-care benefits.
- United Kingdom employees receive private medical insurance, virtual GP and at-home care, workplace pension, and parental leave.
Categories
Solutions Engineering
About Ramp
Ramp builds a finance operations platform for businesses, combining corporate cards with expense management, bill pay, accounts payable, travel, and accounting automation. Founded in 2019 and headquartered in New York, the privately held company’s systems handle over $200B in annualized spend across 70,000+ companies. Its business model blends card interchange with software that helps finance teams control and automate spending.