2 months ago
Vienna, Austria +2 moreSenior
Responsibilities
- Serve as a technical advisor and trusted consultant to enterprise prospects and customers.
- Drive value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
- Partner with Account Executives on solution discovery and qualification.
- Create and architect generative AI experiences for customer end users.
- Develop customer-specific demonstrations using the Decagon platform.
- Communicate technical concepts clearly to executive, business, and engineering audiences.
Requirements
- 4–6 years of customer-facing experience in a sales engineering or pre-sales role.
- Ability to partner with Account Executives to discover and qualify high-ROI customer solutions.
- Experience creating and architecting generative AI experiences for end users.
- Ability to develop custom demonstrations tailored to customer needs and value.
- Ability to communicate complex technical concepts to C-level decision makers, business users, and engineering stakeholders.
- Strong interpersonal and teamwork skills.
- Functional understanding of go-to-market systems and workflows.
- Preferred: 2+ years of AI sales engineering experience.
- Preferred: Experience in a high-growth startup environment.
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 statutory leave days.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
- Full-time, in-office role; benefits may vary by location.
Categories
Solutions Engineering
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.