2 months ago
Remote, EMEAMid Level
Responsibilities
- Provide technical support and relationship management for existing enterprise customers across Turkey and EMEA.
- Partner with Sales and Solutions teams on pre-sales technical discussions, solution design, API consultations, and product demonstrations.
- Guide new enterprise customers through API integration, implementation, onboarding, and platform adoption.
- Translate Turkish business and technical requirements into clear specifications for global product and engineering teams.
- Own end-to-end Solutions engagements, including discovery calls, solution validation, RFPs, security questionnaires, demo strategy, and execution.
- Create technical support materials and documentation, including Turkish-language collateral where needed.
- Coordinate with local regulators, vendors, partners, compliance teams, and operations teams regarding regional requirements.
- Work with Product and Engineering to test and roll out new features to enterprise partners.
Requirements
- Typically 3+ years of experience supporting enterprise or B2B customers in technical, sales engineering, or solutions engineering roles, ideally at API- or SaaS-first companies.
- Strong understanding of REST APIs, SDKs, and software integration workflows, with hands-on experience using APIs, WebSockets, Postman, Grafana, and JSON.
- Native or business-level Turkish and excellent customer communication skills, with an understanding of Turkish business culture.
- Business-level English for collaboration with global cross-functional teams.
- Ability to translate complex technical concepts into simple, understandable terms and manage multiple assignments independently.
- Preferred experience includes fintech, capital markets, brokerage, financial APIs, broker-dealers, securities firms, brokerage operations, post-trade and settlement operations, or regulatory contexts.
- Preferred qualifications include enterprise deal support, US securities qualifications such as SIE or Series 7, and familiarity with Metabase, FIX, OpenAPI, ReadMe, and technical documentation.
Benefits
- Competitive salary and stock options.
- Health benefits.
- One-time USD $500 new-hire home-office setup benefit.
- USD $150 monthly stipend via a Brex Card.
- Travel within Turkey and EMEA may be required.
Tech Stack
GrafanaMetabasePostman
Categories
Solutions Engineering
About Alpaca
Alpaca builds brokerage infrastructure APIs and operates a self-clearing broker-dealer, enabling fintechs, institutions, and developers to embed trading in stocks, ETFs, options, crypto, and fixed income. Its platform includes account opening, clearing, custody, and compliance tooling, with revenue from brokerage and platform fees. Founded in 2017 and headquartered in San Mateo, California, Alpaca serves clients in 40+ countries through its subsidiaries.