Forward Deployed Engineer

23 days ago

London, United KingdomSeniorSponsorship has conditions

Responsibilities

Embed directly with enterprise customers to understand audit, risk, compliance, and governance workflows and design agentic solutions.
Run agent-focused discovery workshops, rapidly prototype solutions, and test them with practitioners.
Source, integrate, and move data between enterprise systems while building reliable implementation pipelines.
Build evaluation infrastructure, golden datasets, guardrails, observability, and regression controls for production agents.
Diagnose agent failure modes including model-update regressions, context degradation, prompt instability, and nondeterministic outputs.
Synthesize customer learnings into platform improvements and translate requirements into APIs, data integrations, and agent tool specifications.
Travel regularly to customer sites across the EU and US.

Hands-on experience shipping at least one SaaS production agent from prototype through evaluation, live deployment, and regression management.
Proven enterprise implementation experience involving data from multiple systems, integrations, and onboarding complex customers onto technical platforms.
Deep understanding of the Agent Development Life Cycle, including evaluation frameworks, guardrails, observability, prompt versioning, and golden datasets.
Strong software engineering fundamentals covering APIs, data pipelines, backend services, and agent tool-calling frameworks such as MCP or equivalent.
Experience with TypeScript and/or Python.
Experience with multi-agent orchestration patterns, including orchestrator/sub-agent architectures, agent-to-agent coordination, and shared context models.
Ability to work effectively with both technical stakeholders and business leaders, including company boards and executive leadership teams.
Curiosity about GRC, audit, and compliance domains and ability to learn them quickly.
Background in Professional Services, Solutions Engineering, Customer Success, or another forward-deployed technical role is preferred.
Familiarity with GRC, audit, or compliance software platforms is preferred.
Exposure to LLMOps tooling such as tracing, prompt versioning, evaluation at scale, and regression testing frameworks is preferred.
Prior experience in forward-deployed, solutions engineering, or embedded customer-facing engineering roles is preferred.

Flexible work environment, comprehensive health benefits, global days of service, meeting-free days, generous time off, and wellness programs.
Hybrid work model with at least 50% onsite work expected for employees within commuting distance of a Diligent office.
Access to offices and hubs in Washington, D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Employee Resource Groups and resources supporting diversity, education, dialogue, and inclusion.
Visa sponsorship may be available for select positions based on business needs and role requirements.

Sponsorship has conditions

Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities
From this job posting

Diligent Corporation’s past filings provide context. They do not guarantee sponsorship for a current opening.

Verified yearly history is not available for this company.

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1,001-5,000 employees