Sr Support Engineer 1 - BY TMS/ Blue Yonder Transportation Management
Blue Yonder2 days ago
Coimbatore, IndiaMid Level / Senior
Responsibilities
- Support Blue Yonder Transportation Management System customers and work with global technical and functional teams.
- Understand customer requests and reported problems, troubleshoot issues, and drive solutions and fixes through closure while meeting SLAs.
- Replicate and maintain customer environments and maintain knowledge of customer solutions and customizations.
- Document learnings and create knowledge articles for recurring support cases.
- Improve customer satisfaction through timely, high-quality customer interactions and follow-up.
- Identify opportunities to automate routine support activities.
- Drive simpler, more robust, and more efficient architectures and designs.
- Represent the product and portfolio vision, functional roadmap, and technical roadmap internally and with strategic customers.
- Mentor junior and mid-level support engineers and collaborate with internal and external stakeholders.
Requirements
- Bachelor’s degree, preferably in a STEM field.
- 3–7 years of experience in application support and implementation.
- Recent experience supporting Blue Yonder TMS or related supply chain management applications, including configuration and troubleshooting.
- Strong understanding of warehouse management applications and web-application architecture.
- Experience supporting and maintaining enterprise cloud solutions, particularly Microsoft Azure.
- Experience with cloud-based microservices architectures, distributed systems, multi-tenant SaaS solutions, scalability, performance, and high availability.
- Knowledge of application architecture, integration fundamentals, Apache or IIS, secure architecture, secure configuration, and identity management.
- Experience with ServiceNow, Salesforce, JIRA, AppDynamics, and Splunk.
- Strong supply chain or warehouse domain experience, technical knowledge, communication skills, customer focus, and ability to learn quickly.
- Ability to mentor other engineers and work hands-on across development, deployment, maintenance, and customer engagements.
Tech Stack
Categories
Solutions Engineering
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.