2 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Act as the primary technical interface for customer issues, requirements, feature requests, and platform-enablement activities.
- Support BIOS configuration, UEFI flows, firmware debugging, platform initialization, ACPI/SMBIOS, secure boot, PCIe configuration, memory setup, and other BIOS-dependent requirements.
- Own structured customer-issue triage, including reproduction strategy, technical data collection, debug coordination, prioritization, tracking, and closure.
- Coordinate escalations with BIOS, firmware, silicon, validation, quality assurance, product management, and program management teams.
- Support customer platform bring-up, board-level and system-level debugging, validation, and production-readiness reviews.
- Assess customer feature requests and change control board items for feasibility, platform support, ownership, and execution path.
- Provide accurate customer updates, issue summaries, workaround guidance, closure notes, and escalation status.
- Enable field application engineers and customer-facing teams with technical guidance, issue context, workflows, and product-capability information.
- Drive cross-functional issue resolution and support customer satisfaction, product adoption, design wins, and production readiness.
Requirements
- 10+ years of experience in Customer Application Engineering, Customer Engineering, BIOS Engineering, Firmware Development, Embedded Systems, Platform Engineering, or related technical roles.
- Strong hands-on BIOS/firmware enablement and debugging experience on x86 or embedded platforms.
- Experience with UEFI BIOS, platform initialization, ACPI, SMBIOS, PCIe, memory configuration, secure boot, platform security, RAS, and power/performance configuration.
- Experience supporting external customers, ODM/OEM engagements, field escalations, and customer production issues.
- Strong platform-level debugging skills across BIOS, firmware, hardware, operating systems, device drivers, virtualization, power, and performance domains.
- Experience with JTAG, logic analyzers, oscilloscopes, firmware trace tools, BIOS debug utilities, and crash dump analysis.
- Working knowledge of Linux, Windows, embedded Linux, Python or shell scripting, and automation.
- Experience working with global cross-functional engineering, validation, quality, product, program, and customer-facing teams.
- Experience with AMD platforms, embedded x86 products, networking, industrial, storage, automotive, communications, or compute segments is preferred.
- A bachelor's degree in electrical engineering, electronics engineering, computer engineering, computer science, or a related technical field is required.
- A master's degree in a relevant engineering or computer science discipline is preferred.
- Equivalent industry experience in BIOS/firmware, embedded systems, customer engineering, or platform engineering may be considered where applicable.
Benefits
- AMD benefits are referenced through the company's benefits-at-a-glance materials.
- The role is located in Bangalore, India.
About AMD
AMD designs and sells CPUs, GPUs, and adaptive/embedded computing products for PCs, data centers, gaming, and edge devices. Its portfolio includes Ryzen and EPYC processors, Radeon and Instinct graphics, and adaptive SoCs from its Xilinx acquisition, sold to OEMs, cloud providers, and device makers. Founded in 1969 and headquartered in Santa Clara, it is a public company on NASDAQ and supplies semi-custom chips for major game consoles.