Responsibilities
- Represent regional delivery and support teams during the software development lifecycle.
- Provide operational guidance, product consultancy, customer advocacy, and support for client incidents.
- Drive the technical engineering aspects of SaaS, on-premises, hosted solutions, and client implementations.
- Use AI tools to improve engineering productivity, automation, innovation, testing, and DevOps practices.
- Troubleshoot complex problems and recommend measurable product and process improvements.
- Improve product documentation, product deliverability, and internal knowledge sharing.
- Collaborate with stakeholders across organizational levels and time zones to understand customer needs and challenges.
Requirements
- Senior-level experience delivering and troubleshooting SaaS and on-premises or hosted solutions.
- Experience with AWS cloud services, deployment, scaling, tuning, and CI/CD deployment practices.
- Experience with DevOps and CI/CD tools such as Git, Jenkins, Ansible, and Terraform.
- Experience with alerting and monitoring solutions including Splunk and DynaTrace.
- Understanding of XML, JSON, and Swagger, plus familiarity with Docker, Kubernetes, EKS, and Kafka.
- Experience with API testing tools such as Bruno, Postman, and SOAP UI.
- Experience using and querying Oracle and PostgreSQL databases.
- Strong analytical, critical-thinking, problem-solving, written, oral communication, and execution skills.
- Ability to manage multiple initiatives, work independently and collaboratively, and build relationships across geographically dispersed teams.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline is desirable.
- Preferred qualifications include identity and fraud industry experience, agile working and rapid prototyping experience, Atlassian JIRA and Confluence experience, and a desire to continuously learn.
Benefits
- Family well-being benefits, enhanced medical benefits, paid time off, and support for work-life balance, health, safety, and wellbeing.
- Inclusive culture focused on DEI, development, authenticity, collaboration, wellness, recognition, and volunteering.
Tech Stack
Categories
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.