Customer Success Engineer

2 months ago

Remote, Worldwide or Singapore, SingaporeSenior

Base Salary

$150k - $175k/yr

Responsibilities

Lead end-to-end customer onboarding from sales handoff through project close, including architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews.
Create and maintain customer success plans covering business objectives, KPIs, adoption milestones, and forward plans.
Translate Tenant Cluster growth, provisioning savings, and developer self-service into business outcomes such as cost efficiency, engineering velocity, risk reduction, and platform ROI.
Own recurring customer engagement, including check-ins, Quarterly Business Reviews, and Executive Business Reviews.
Provide credible technical guidance on vCluster architecture, Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations.
Own renewal activity beginning 90 or more days before renewal and identify expansion opportunities involving new use cases, AI/GPU workloads, additional Tenant Clusters, and tier upgrades.
Partner with Account Executives and Solutions Engineers to convert expansion opportunities into customer value.
Represent customer feedback internally, escalate blockers, and provide actionable context to Product and Engineering.

Proven experience in a technical post-sales role such as customer success, technical account management, or professional services, with a record of driving adoption and measurable business outcomes across technical customers.
Hands-on familiarity with Kubernetes and cloud-native technologies, including the ability to discuss architecture, RBAC, Tenant Isolation, and cloud infrastructure with platform engineers.
Ability to communicate effectively with both executive stakeholders and platform engineers while maintaining technical credibility.
Structured, proactive working style using success plans, adoption milestones, and renewal timelines to identify customer risk early.
Understanding of renewal and expansion drivers in a SaaS or platform business.
Kubernetes certification such as CKA or CKAD, or equivalent demonstrated technical depth, is a bonus.
Experience with AI/ML infrastructure, GPU compute environments, or large-scale internal developer platforms is a bonus.
Experience with regulated industries, Kubernetes or open-source contributions, or a Series B-D startup is a bonus.

Competitive compensation package including equity.
Health, dental, vision, and life insurance for employees and eligible dependents, with benefits varying by country.
Flexible working schedule focused on results rather than fixed hours.
Remote-first workplace flexibility with a distributed global team.
Headquarters in San Francisco, with flexibility regarding work location.

51-200 employees