2 hours ago
Responsibilities
- Provide expert technical guidance, troubleshooting, and platform support to partner customers.
- Lead complex implementation projects involving configuration, integrations, deployment architecture, and onboarding.
- Guide partners on scalable deployment models, technical best practices, and long-term operational success.
- Lead high-visibility and escalated technical support engagements.
- Collaborate with Partner Success Managers, TAMs, engineering, and product teams to address partner needs and drive adoption.
- Advocate for product enhancements and communicate technical insights across partner-facing organizations.
- Create technical playbooks, documentation, training materials, and best-practice content.
- Mentor Implementation Engineers and lead internal technical knowledge-sharing sessions.
- Lead executive business reviews and represent partner technical needs in strategic planning.
- Travel up to 20% regionally, with some international travel as needed.
Requirements
- 5–7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer-facing role.
- Strong expertise diagnosing and resolving complex issues involving integrations, APIs, configuration, and deployment environments.
- Exceptional communication skills for translating technical concepts to diverse audiences.
- Proven ability to lead technical projects, influence stakeholders, and collaborate cross-functionally.
- Experience with channel or reseller organizations is advantageous.
- Experience in a global technology or SaaS organization, professional services, or solution delivery is advantageous.
- Knowledge of global partner ecosystems or channel and alliances strategy is advantageous.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns is advantageous.
Benefits
- Benefits are provided through NICE's benefits program.
- Fast-paced, collaborative, and creative global work environment.
- Opportunities for learning, growth, and internal career advancement.
- Role includes up to 20% regional travel and possible international travel.
Categories
Solutions Engineering
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.